Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Natasha Bradford

Natasha Bradford

Sacramento,California

Summary

Detail-oriented and organized while being focused on evaluating patient needs and progression and adapting plans as needed to facilitate enhanced health and growth. Enthusiastic, resourceful professional with academic and professional background in patient relations and customer service. Ability to establish priorities and meet challenges head-on. Strong listening and time management skills. Level-headed professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of compassion and support.

Overview

15
15
years of professional experience

Work History

Team Assistant

Accentcare
Sacramento, CA
10.2022 - Current


  • Monitor and document treatment parameters as needed or requested.
  • Report any significant information or change in patient condition to the supervisor.
  • Responded to customer calls and emails to answer questions about products and services.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Assisted with meeting and event coordination, managing conference and meeting room bookings to minimize overlap.
  • Managed workflow scheduling, data entry, and accuracy verification for large data projects.

Intake Coordinator

Genentech Usa
South San Francisco, CA
06.2008 - 10.2022
  • Schedule appointments for patients and ensure the following and obtain and enter accurate demographic information in computer medical program (address, phone, insurance etc).Inform caller of items to bring to their appointment, remind caller of cancellation policy and answer questions and offer information as requested, to provide patient-focused service and professional customer service.
  • Act as a liaison for the patients and health center by directing calls to to other departments as needed, use good judgement in handling calls, especially with urgent matters and problem solve quickly and efficiently. Understand when a call needs to be escalated to the physician/manager/triage nurse.
  • Service patients and their needs by making reminder calls as requested, reschedule appointments as needed and provide assistance with mailings and other projects as call volume permits.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.

Education

Associate of Science - Criminal Justice

American InterContinental University
Schaumburg, IL
08.2019

High School Diploma -

Menlo-Atherton High School
Atherton, CA
06.1999

Skills

  • Schedule management
  • Conflict resolution techniques
  • Excellent planning and Record keeping skills
  • Monitoring skills
  • Superb communication skills with both adults and children
  • Compassionate and patient with all learning abilities
  • Supportive and excellent at building rapport
  • Demonstrate creative problem solving abilities
  • Excellent listening skills
  • Service oriented
  • Proficent with speaking in front of others
  • Good teaching skills and ability
  • Fast learner


Additional Information

Systems used

EPIC

EMS

SALES FORCE


Timeline

Team Assistant

Accentcare
10.2022 - Current

Intake Coordinator

Genentech Usa
06.2008 - 10.2022

Associate of Science - Criminal Justice

American InterContinental University

High School Diploma -

Menlo-Atherton High School

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Natasha Bradford