Natasha Burgess
Ruckersville,VA
Summary
Accomplished Claims Associate at State Farm Insurance, adept in claims processing and customer service, enhanced team performance through best practices training. Demonstrated expertise in policy interpretation and documentation review, significantly increasing customer satisfaction. Excelled in team collaboration, mentoring junior staff, and streamlining claims adjustment processes for efficiency and accuracy.
Overview
13
13
years of professional experience
Work History
Claims Associate
State Farm Insurance
06.2023 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
- Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
- Developed positive relationships with clients, fostering trust and open communication during the claims process.
- Participated in cross-functional projects and initiatives, leveraging claims expertise to support company-wide objectives.
- Increased customer satisfaction rates through empathetic handling of customer concerns and timely resolutions.
- Collaborated with team members to develop strategies for efficient claims processing and improved customer experiences.
- Served as a mentor to junior staff members, providing guidance on effective claims handling techniques and professional development opportunities.
- Followed up with customers on unresolved issues.
- Collaborated with internal departments and external vendors to resolve claims.
- Posted payments to accounts and maintained records.
- Verified client information by analyzing existing evidence on file.
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Prepared insurance claim forms or related documents and reviewed for completeness.
Title Associate
State Farm Insurance
04.2014 - 06.2023
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Collaborated with cross-functional teams to resolve complex title issues, expediting the closing process for clients.
- Expedited resolution of outstanding liens through proactive communication with lien holders and negotiation of satisfactory settlement agreements for all parties involved.
- Improved company reputation by consistently delivering high-quality work and maintaining excellent communication with clients and colleagues.
- Ensured accuracy in document preparation by meticulously reviewing all legal descriptions, easements, and encumbrances.
- Trained new Title Associates in company procedures and industry best practices, enhancing team performance and efficiency.
- Enhanced client satisfaction by providing accurate and timely title reports, ensuring a seamless transaction process.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
Office Manager
Absolute Plumbing
06.2012 - 04.2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Education
GED -
Louisa County High
Louisa, VA05.2012
Skills
- Claims processing
- Claims
- Claims investigation
- Policy interpretation
- Documentation review
- Time management
- Decision-making
- Team collaboration
- Documentation research
- Claims adjustment
- Teamwork and collaboration
- Customer service
- Documentation skills
- Organizing and prioritizing work
Timeline
Claims Associate
State Farm Insurance
06.2023 - Current
Title Associate
State Farm Insurance
04.2014 - 06.2023
Office Manager
Absolute Plumbing
06.2012 - 04.2014
GED -
Louisa County High
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