NaTasha Caufield
Richardson,TX
Summary
Results-driven Management Supervisor known for high productivity and efficient task completion. Possess key skills in strategic planning, team leadership, and conflict resolution. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and positive team dynamics.
Overview
12
12
years of professional experience
Work History
Policy Management Supervisor
AAA CLUB ALLIANCE
Coppell, USA
01.2018 - Current
- Managed a team of 20 in a complex customer billing in high-volume customer service departments, including auto and home insurance policies, updating policies, and partnering with third parties.
- Access computerized accounts details to answer questions related to specific accounts.
- Managed a staff of 20 employees, ensuring adherence to company policies and procedures.
- Developed and implemented training programs for new hires and existing staff.
- Conducted performance reviews, coaching, and disciplinary action as needed.
- Resolved customer complaints in a timely manner.
- Collaborated with other departments to streamline processes and improve efficiency.
- Reviewed employee timesheets for accuracy prior to submitting payroll information.
Customer Service Supervisor
KOHLS CORPORATION
Richardson, USA
01.2014 - 01.2018
- Answers inquiries, providing instructions, promoting products and services and solving customer complaints.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
Monitor
STEALTH MONITORING
Addison, USA
01.2013 - 01.2016
- Dispatch police to suspicious activity, sounded audio alarms to deter criminals.
- Monitor cameras to ensure no criminal activities have occurred.
- Maintained records on system performance, maintenance activities, and other relevant data.
- Provided technical support to users in troubleshooting hardware and software problems.
- Performed regular checks on equipment to ensure optimal working conditions.
- Reported any suspicious activity or malfunctioning equipment to supervisors.
- Assisted in developing procedures for monitoring systems and responding to alerts.
- Documented all technical processes related to monitoring systems and updated them as needed.
Education
Associate of Science -
Daymar
Clarksville, TNSkills
- Customer relations
- Staff development
- Problem-solving abilities
- Excellent communication
- Effective communication
- Communication skills
- Decision-making
- Problem resolution and conflict
- Task prioritization
- Good judgment
- Professional and courteous
- Process improvement
- Verbal and written communication
- Time management
- Training and development
- Adaptability and flexibility
Timeline
Policy Management Supervisor
AAA CLUB ALLIANCE
01.2018 - Current
Customer Service Supervisor
KOHLS CORPORATION
01.2014 - 01.2018
Monitor
STEALTH MONITORING
01.2013 - 01.2016
Associate of Science -
Daymar