Leona Morley
Lake Oswego,OR
Summary
Dynamic Management Supervisor at Nob Hill Foods with a proven track record in operations management and staff development. Enhanced team productivity through innovative process improvements and effective training programs, achieving a 20% increase in employee engagement. Skilled in customer relations and strategic planning, fostering strong client partnerships and driving business growth.
Overview
1
1
Certification
Work History
Management Supervisor
Nob Hill Foods
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored team members to enhance productivity and teamwork.
- Implemented process improvements that optimized workflow efficiency across departments.
- Managed inventory levels and coordinated supply chain activities to meet demand.
- Conducted performance evaluations and provided constructive feedback for staff development.
- Developed training programs that increased employee engagement and retention rates.
- Analyzed operational data to identify trends and drive strategic decision-making initiatives.
- Collaborated with cross-functional teams to enhance customer service and satisfaction levels.
- Developed strong client relationships through consistent communication, timely delivery of projects, and ensuring customer satisfaction.
- Cultivated a culture of continuous learning within the team by encouraging open dialogue about industry trends as well as personal growth opportunities.
- Improved overall department performance by identifying areas for growth, developing action plans, and providing targeted training.
- Implemented comprehensive risk management strategies to mitigate potential threats while ensuring the successful execution of projects.
- Spearheaded the development of new products or services based on market insights gathered through data analysis techniques.
- Exceeded performance targets consistently by setting clear expectations, holding staff accountable for results, and providing ongoing support for personal growth.
- Championed change initiatives within the organization by promoting adaptability among staff members in response to evolving market conditions or internal challenges.
- Implemented innovative solutions to complex problems, resulting in increased efficiency and cost savings for the company.
- Enhanced team productivity by implementing effective project management strategies and streamlining communication processes.
- Collaborated with cross-functional teams to develop comprehensive strategies for business growth and expansion into new markets.
- Delivered presentations at industry conferences, showcasing company expertise in relevant fields while building brand recognition.
- Streamlined operational processes by identifying inefficiencies, implementing best practices, and leveraging technology advancements.
- Led successful negotiations with key stakeholders, securing favorable contract terms that resulted in long-term partnerships and mutual benefits.
- Managed a diverse team of professionals, fostering an inclusive and collaborative work environment to drive success.
- Conducted thorough market research and competitive analysis to inform strategic decision-making processes within the organization.
- Optimized resource allocation by analyzing project requirements and assigning tasks according to individual strengths and capabilities.
- Evaluated employee performance regularly using objective metrics, providing constructive feedback for continuous improvement opportunities.
- Coordinated efforts between various departments to facilitate seamless workflow and optimize overall project outcomes.
- Mentored junior staff members in professional development, contributing to improved employee retention rates and overall satisfaction.
- Maintained strict budgetary control over projects while ensuring timely completion of deliverables without sacrificing quality standards.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
High School Diploma -
Alhambra High School
Martinez, CASkills
Customer relations
Operations management
Staff development
Sales management
Innovation management
Employee engagement
Positive attitude
Customer service
Problem-solving
Teamwork and collaboration
Teamwork
Multitasking
Multitasking Abilities
Time management
Attention to detail
Problem-solving abilities
Computer skills
Excellent communication
Reliability
Active listening
Team leadership
Team collaboration
Organizational skills
Effective communication
Adaptability and flexibility
Problem resolution
Decision-making
Verbal and written communication
Relationship building
Team building
Professional and courteous
Task prioritization
Work Planning and Prioritization
Self motivation
Scheduling and coordinating
Managing operations and efficiency
Interpersonal skills
Customer relationship management
Analytical thinking
Conflict resolution
Hiring and training
Employee training
Recruitment and hiring
Training and development
Goal setting
Team development
Task delegation
Interpersonal communication
Staff management
Good judgment
Professionalism
Quality control
Schedule management
Employee coaching and mentoring
Negotiation and conflict resolution
Strategic planning
Documentation and reporting
Complex Problem-solving
Time management abilities
Preventive Maintenance
MS office
Staff training
Sales strategy
Continuous improvement
Crisis management
Talent acquisition
Business analysis
Project management
Written communication
Adaptability
Risk management
Performance evaluation
Administration and reporting
Interpersonal relations
Employee development
Data analysis
Professional demeanor
Emergency response
Project planning
Profit and loss management
Problem-solving aptitude
Performance management
Shift scheduling
Pricing strategy
Market research
Onboarding and orientation
Performance tracking and evaluation
Negotiation
Revenue growth
Process improvement
Cost control
Performance reviewing
Performance evaluations
Cost reduction
Marketing strategy
Financial management
Business planning
Budget management
Program development
Idea development and brainstorming
Accomplishments
I accomplished to become management in 7 months of training as a sale clerk to top of the chain by earning my way through hard work and being dependable as an employee. I was in the second place in sales out of 28 stores. I passed several sanitation and training classes to further my career. I can proudly say that I enjoyed my job and thrive to be top in sales.
Affiliations
Founder of the company , supervisors , customers, employees.
Certification
Food safety certification. CPR certification. Senior management clients.
Additional Information
I am very reliable and very energetic . I have been told that I have a beautiful smile and great personality. I worked full time and raised four amazing children with successful careers.
Timeline
Management Supervisor
Nob Hill Foods
High School Diploma -
Alhambra High School