Erick Sanchez
Bullhead City,AZ
Summary
Results-driven professional with a strong background in customer service and employee training. Proven ability to resolve inquiries and enhance team performance, ensuring high levels of customer satisfaction.
Overview
1
1
Language
1
1
year of post-secondary education
6
6
years of professional experience
Work History
Management Supervisor
Lamp Deserie
Los Angeles, California
07.2023 - Current
- Supervised daily operations and ensured compliance with company policies.
- Coordinated team schedules to optimize workflow and resource allocation.
- Monitored sales performance and provided feedback for team improvement initiatives.
- Trained new staff on customer service and product knowledge standards.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Addressed customer complaints promptly to ensure satisfaction.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Assisted with projects and responsibilities to foster relationships with internal departments.
General Construction Worker
Houston tile works
Houston, Texas
12.2020 - 08.2025
- Operated hand and power tools for various construction tasks.
- Operated power tools such as drills, saws, grinders, sanders, hammers and any other necessary equipment for construction projects.
- Assisted in installation of tiles and flooring materials.
- Prepared surfaces for tile application by cleaning and leveling.
- Maintained clean and organized job sites for safety compliance.
- Followed safety protocols to minimize workplace hazards.
- Loaded and unloaded materials from delivery trucks as needed.
- Collaborated with team members to complete projects efficiently.
- Collaborated with other workers in order to ensure successful completion of tasks within deadlines.
- Communicated effectively with supervisors to ensure project clarity.
- Used ladders safely when working at heights.
Education
Journey Man - Installer
Houston Tileworks
10.2022 - 08.2023
Roosevelt High School
Los Angeles, CaliforniaSkills
- Sales management
- Sales analysis
- Operations management
- Project coordination
- Employee training
- Customer service
- Customer relations
- Conflict resolution
- Performance monitoring
- Team building
- Effective communication
- Time management
- Problem solving
- Safety compliance
- Active listening
Languages
Spanish
Full Professional
Timeline
Management Supervisor
Lamp Deserie
07.2023 - Current
Journey Man - Installer
Houston Tileworks
10.2022 - 08.2023
General Construction Worker
Houston tile works
12.2020 - 08.2025
Roosevelt High School