Rachel Patrick
Marion,OH
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem solving. Encouraging, motivating, as well as excellent customer relations aptitude and relationship building skills. Proficient in using independent decision making skills and sound judgement to positively impact company success. Dedicated to applying training, monitoring, and morale building abilities to enhance employee engagement and proformance. Known for creating a positive workplace culture and high performing teams.
Overview
21
21
years of professional experience
Work History
Management Supervisor
R&R Property Management
Marion, OH
06.2022 - 04.2024
- Streamlined operational processes by identifying inefficiencies, implementing best practices, and leveraging technology advancements.
- Optimized resource allocation by analyzing project requirements and assigning tasks according to individual strengths and capabilities.
- Evaluated employee performance regularly using objective metrics, providing constructive feedback for continuous improvement opportunities.
- Cultivated a culture of continuous learning within the team by encouraging open dialogue about industry trends as well as personal growth opportunities.
- Delivered presentations at industry conferences, showcasing company expertise in relevant fields while building brand recognition.
General Manager
Mickey Mart
Willard, OH
08.2020 - 06.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Manager of Operations
EXXON
Willard, OH
09.2016 - 08.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Assistant Manager
Country Inn & Kitchen
Willard, OH
12.2011 - 07.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Owner's Assistant
Construction Specialties
Willard, OH
04.2003 - 11.2010
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
Education
BBA - Business Administration And Management
Strayer University
Washington, CA06.2027
State Certificate - Nurse Aid
Pioneer Career And Technology Center
Shelby, OH06.2027
High School Diploma -
Plymouth High School
Plymouth, OH06.2002
Skills
- Customer Relations
- Operations Management
- Staff Development
- Sales management
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Team Leadership
- Decision-Making
- Problem Resolution
- Corrective Actions
- Customer Relationship Management
Timeline
Management Supervisor
R&R Property Management
06.2022 - 04.2024
General Manager
Mickey Mart
08.2020 - 06.2022
Manager of Operations
EXXON
09.2016 - 08.2019
Assistant Manager
Country Inn & Kitchen
12.2011 - 07.2016
Owner's Assistant
Construction Specialties
04.2003 - 11.2010
BBA - Business Administration And Management
Strayer University
State Certificate - Nurse Aid
Pioneer Career And Technology Center
High School Diploma -
Plymouth High School