Natasha Chastina
Santa Rosa,CA
Summary
Accomplished Customer Service Representative at Hitmen Pest Control, adept in conflict resolution and critical thinking, significantly enhanced client loyalty and operational efficiency. Fluent in Russian, my cross-cultural communication and problem-solving abilities led to streamlined processes and heightened customer satisfaction. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Hitmen Pest Control
Santa Rosa, CA
06.2018 - 03.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered Customer Call and Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Scheduled service appointments for pest exterminators
- Monited Accounts Receivable
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Front Office Receptionist
H&R Block
Windsor, CA
01.2018 - 04.2018
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Interacted with customers by phone, email, or in-person to provide information.
- Set appointments for tax preparers
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
- Identified visitors' needs to offer solutions and information.
- Greeted visitors and customers upon arrival, offered assistance, and answered basic tax questions
- Maintained transaction security by verifying payment cards against identification.
- Increased productivity by cleaning and organizing supplies.
- Confirmed appointments, communicated with clients, and updated client records.
- Open / Close office duties
- Kept up with Calling Campaign while using problem solving skills within a diverse dynamic group of people
Office Administrator
St. Patrick's Episcopal Church
Kenwood, CA
03.2016 - 06.2016
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed daily office tasks such as checking mail, creating weekly bulletins for members
- Assisted in special projects
- Addressed patrons' needs
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
Server
Vineyards Inn
Kenwood, CA
11.2013 - 05.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Approached and acquainted customers with the restaurants' menu and specials
- Accurately recorded food and drink orders
- Assured excellent customer experience
- Tallied up the bill
Visual Director
White House Black Market
Santa Barbara, CA
07.2010 - 08.2013
- Supervised, trained and mentored junior team associates, fostering professional growth and strengthening the overall skill set of the team.
- Collaborated with stakeholders to establish visual style for each season.
- Responded to customer inquiries
- Performed basic cash register operations
- Coordinated visual aspect of store by facilitating the visual directive of company
- Supervising merchandise replenishment
- Improved market positioning and increased revenue with fresh and modern approaches.
- Created and executed plans for special sales events and trunk shows.
- Evaluated store layouts for optimal product placement opportunities, enhancing customer flow and promoting increased interaction with merchandise displays.
- Organized store merchandise racks by size, style, and color.
- Created visual displays to highlight new and featured products.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Mentored team members to enhance professional development and accountability in workplace.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Assistant Accounting Certificate - Accounting
Santa Rosa Junior College
Santa Rosa, CABachelor of Arts - History
University of California, Santa Barbara
Santa Barbara, CA08.2010
High School Diploma -
Sonoma Valley High School
Sonoma, CA06.2005
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Payment Processing
- Client Relations
- Strong Vocabulary
- Cross-cultural communication
- Fluent Russian
- Attention to Detail
- Reliability
Timeline
Customer Service Representative
Hitmen Pest Control
06.2018 - 03.2019
Front Office Receptionist
H&R Block
01.2018 - 04.2018
Office Administrator
St. Patrick's Episcopal Church
03.2016 - 06.2016
Server
Vineyards Inn
11.2013 - 05.2016
Visual Director
White House Black Market
07.2010 - 08.2013
Assistant Accounting Certificate - Accounting
Santa Rosa Junior College
Bachelor of Arts - History
University of California, Santa Barbara
High School Diploma -
Sonoma Valley High School