Natasha Chiquito-Perez
Germantown,MD
Summary
Reliable, Hardworking Customer Service Rep with over 15 years of Experience
Overview
11
11
years of professional experience
Work History
Legal Services Rep
NEBF
11.2023 - Current
- Review and process divorce decrees and legal correspondence according to procedures
- Enter data in the Electronic Worksheet and Expert System
- Correspond with participants, former spouses/alternate payees and their attorney(s) accordingly via letter and phone call
- Correspond daily with NEBF attorneys regarding QDROs, appeal letters, and participant's files
- Review and respond to IRS levy's, subpoenas, Joinders and bankruptcy documents received
- Send status letters, application approval letters and application packets
- Monitor and respond to emails in legal inbox.
- Manage high call volumes on legal line while providing exceptional customer support and maintaining professional composure.
Recipient Services Rep
NEBF
02.2018 - Current
- Reviewed and updated recipient information regarding direct deposit, tax, change of address, verification requests, return to trade
- Processed stop/void and reissue check requests for benefit recipients
- Generated letters to recover overpayments or request documentation
- Reviewed and processed benefit applications for approval and issued benefit payments
- Processed death certificates for benefit recipients
- Worked closely with supervisor and team members on special projects.
- Increased team efficiency by training new team members on company software, processes, and procedures.
Contribution Services Rep
NEBF
10.2016 - Current
- Reviewed employer payroll reports and processed 600+ entries of numerical data into databases with speed and accuracy
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases and take action to resolve any discrepancies
- Researched files on open issues, generated written correspondence or called employer for clarification of payroll reporting problems and take corrective action when replies are received
- Maintained files of information for assigned collection areas to assist in processing payroll reports
Data Entry Clerk
AmerisourceBergen
04.2015 - 10.2016
- Responsible for the intake of all program specific correspondence including mailed and faxed documents
- Accurately process incoming faxes into appropriate database and triage all program specific mail to the appropriate reimbursement counselor and/or team leader
- Accurately enter patient, medical and insurance information into database in a timely fashion, ensuring daily deadlines and team goals are met
- Mail welcome letters and applications to patients
- Perform related duties as assigned.
Program Specialist
Covance Market Access
05.2014 - 04.2015
- Support the operations of InTeleCenter(TM) programs by helping patients and providers access available drug therapies and financial assistance
- Respond to inquiries from inbound calls and conduct outbound calls per program specifications
- Perform reimbursement support functions (insurance verification, prior authorization, claims assistance, case management, etc) as project requirements
- Screen and process patient assistance applications by determining eligibility and making outbound follow up calls as necessary.
Pharmacy Technician
CVS Pharmacy
03.2013 - 12.2013
- Entered patient, drug and prescription information into database
- Operated IBM cash register at the pick-up and drive-thru station
- Assisted at 'Production' station, accurately counted, poured and packaged medication
- Answered inbound calls accordingly and conducted outbound calls to doctor's offices to retrieve missing information.
- Stocked and organized medication and prescription documents
Education
No Degree - Communications - Public Relations
University of Maryland - College Park
College Park, MD12.2012
Skills
- Telephone Reception
- Data Entry Proficiency
- Computer literacy
- Records Management
- Customer Support
- Paperwork Processing
Accomplishments
- "APSS Shining Star" Award presented by AmeriSource Bergen, June 2016. "In recognition of outstanding performance and dedication to APSS customers"
- "Accountability" Award presented by AmeriSource Bergen, June 2016
- "Employee of the Month March 2017" Award presented by Sparks Group, March 2017
Internships
- On the Marc Media, Social Media Intern 9/2012 - 12/2012
- Share Our Strength, Communications Intern, 6/2012 - 8/2012
- Lupus Foundation of America, Communications Intern, 1/2012 - 5/2012
- HerCampus, Student Writer, 2012
Other Work History
- K-Mart (2012 -2013)
- Chick-Fil-A (2009 - 2011)
- Original Pancake House (2006)
Affiliations
- voice over acting
Timeline
Legal Services Rep
NEBF
11.2023 - Current
Recipient Services Rep
NEBF
02.2018 - Current
Contribution Services Rep
NEBF
10.2016 - Current
Data Entry Clerk
AmerisourceBergen
04.2015 - 10.2016
Program Specialist
Covance Market Access
05.2014 - 04.2015
Pharmacy Technician
CVS Pharmacy
03.2013 - 12.2013
No Degree - Communications - Public Relations
University of Maryland - College Park
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