Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Natasha Clark

Washington,DC

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at The Midtowngroup. Skilled in Hazard Identification and Management, I excel in environmental monitoring and contract negotiations. Achieved significant improvements in operational efficiency and client service standards.

Overview

17
17
years of professional experience
1
1
Certification

Work History

DHS Coordinator

The Midtowngroup
12.2020 - 12.2023
  • Provide support including leaving personal care items in the rooms before occupied, receiving hotline calls, assisting new clients to rooms, tricking room availability, leaving meals and request items for customer, tracking discharge, coordinating with on-site health care providers and remote case managers
  • Staff are required to support mass care efforts are already significant and will continue to grow. We are currently operating two isolation and quarantine facilities.

Security Guard

V.i.p Security
06.2018 - 10.2018
  • Checked identification of all persons entering and exiting the facility to eliminate unauthorized visitors.
  • Secure personal and company goods against robbers, vandalism’s and illegal entry.
  • Answer alarm, investigate disturbances and contracted law enforcement personnel to escalate crises.
  • Security at the mall that they are filming Wonder Woman.
  • Provided basic first aid and cpr to individuals in needs of medical care until arrival of emergency personnel.

Housekeeper

Comfort Inn & Suites
06.2018 - 06.2018
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Verified cleanliness and organization of storage areas and carts.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.

Retail Sales Associate

Dollar Tree
06.2012 - 07.2016
  • Greeted customers and helped with product questions, selections, and purchases.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.

Customer Service Associate

Primerica - Financial Services
09.2010 - 06.2012
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled billing and payment issues by following guidelines and resolving disputes.

Retail Sales Associate

CVS Pharmacy
11.2006 - 07.2007
  • Greet each customer and offer assistance in finding requests items, helping boost customer satisfaction and retention.
  • Initiated friendly conversation with customers to determine levels of assistance required.
  • Restocked shelves. racks and bin with the latest merchandise and changed signage to promote special items.
  • Handling price checks , and merchandise transfers.

Education

High School Diploma -

Suitland High School
District Heights, MD
05.2008

Skills

  • Environmental Monitoring
  • Air quality management
  • Hazard Identification
  • Hazardous Materials Handling
  • Writing Requirements
  • Scheduling and calendar
  • Management
  • Contract Negotiations
  • Work planning and prioritization

Certification

  • Front desk representative
  • Lean six sigma white belt
  • Adult and Pediatric CPR/AED
  • Customers service

Timeline

DHS Coordinator

The Midtowngroup
12.2020 - 12.2023

Security Guard

V.i.p Security
06.2018 - 10.2018

Housekeeper

Comfort Inn & Suites
06.2018 - 06.2018

Retail Sales Associate

Dollar Tree
06.2012 - 07.2016

Customer Service Associate

Primerica - Financial Services
09.2010 - 06.2012

Retail Sales Associate

CVS Pharmacy
11.2006 - 07.2007

High School Diploma -

Suitland High School
Natasha Clark