Natasha Cooper
Foundever
Las Vegas,NV
1
Language
1
Certification
5
years of professional experience
Detail-oriented insurance professional with expertise in customer service and policy management. Skilled in conducting thorough risk analyses and simplifying complex policy terms, fostering client understanding and retention. Committed to delivering tailored insurance solutions that meet diverse client needs.
Work History
Auto & Property Insurance Agent/Customer Service Representative
5 Years- Assessed client needs to recommend appropriate property insurance policies by phone and chat.
- Processed policy applications and ensured compliance with industry regulations by phone and chat.
- Conducted thorough risk analyses to identify coverage gaps for clients.
- Processed policy applications and ensured compliance with industry regulations.
- Built lasting relationships with clients through excellent communication and consistent follow-ups, resulting in high retention rates.
- Improved client understanding of complex policy terms by simplifying explanations in easy-to-understand language and providing relevant examples.
- Streamlined the property insurance application process for faster policy issuance and improved customer experience.
- Educated clients on various types of property insurance policies, ensuring they were well-informed about their options and benefits.
- Coordinated with other agents within the agency to cross-sell additional lines of insurance when appropriate, increasing overall revenue generation.
- Utilized advanced software programs to efficiently manage client data and streamline workflow processes for enhanced productivity.
- Generated quotes and proposals for clients to match individual needs by phone and chat.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Educated clients on insurance policies and procedures.
- Collaborated with underwriters to accurately assess risk and determine appropriate coverage levels for clients'' properties.
- Enhanced client loyalty through exceptional customer service, addressing concerns promptly, and taking a proactive approach to anticipate their needs.
- Maintained extensive knowledge of industry trends and regulatory changes, ensuring compliance in all aspects of property insurance services provided.
Education
National Producer License - Auto & Property Casualty Insurance
- Professional Development: National Producer License to issue and service policies in all 50 states for Auto & Property Casualty Insurance.
- Learn Auto & Property Insurance information to provide exceptional customer service to customers by phone and chat.
Bachelor of Arts - Accounting
- Perceptional Psychology and Clinical Behavior Analysis
- Provided clients with exceptional empathy and customer service while assisting the client.
- Created Programs to run test on clients.
- I worked with clients that have Disability to better assist the client's life and daily activities.
Skills
Risk assessment
Coverage evaluation
New policy quotations
Policy management expertise
Client relationship management
Licensed insurance agent
Customer service
Attention to detail
Problem-solving
Call center customer service
Certification
- Licensed Auto & Property Insurance Agent - 07-14-2021 - Present.
- I worked for a call center for over 5 years, and our client was USAA.
Languages
English
Full Professional
Timeline
Auto & Property Insurance Agent/Customer Service Representative
Foundever
07.2021 - 07.2026Read More
ExamFX
National Producer License from Auto & Property Casualty Insurance
Read More
University of Nevada Reno
Bachelor of Arts from Accounting
Read More