Natasha Croff
Disabilities Advocate
Chicago,United States
Summary
Motivated to learn, grow and excel in the Chicago Public Schools. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work History
SSCA Parent Outreach Coordinator/Call Center
Chicago Public School District
Chicago, IL
05.2022 - Current
- Developing network relationships with industry professionals to enhance community awareness and promote services
- Utilize SSM to record calls w/ parents and guardians
- Completing daily calls/email follow-up
- Customer service and attention to policies/procedures to direct parents and guardians to the correct departments
Stay at Home Parent
Self Employed
Chicago, IL
06.2010 - 05.2022
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
- Networked with other mother's with children with disabilities to develop a support system
- Advocate and Member of child's IEP Team
- Volunteered and conducted outreach to local referral sources to build strong partnerships for supportive services.
Team Leader
Target
Oak Lawn, IL
05.2005 - 09.2009
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Education
Political Science
Western Illinois University
Macomb, IL 08.1993 - 05.1996
High School Diploma -
Peoria High School
Peoria, IL 08.1989 - 05.1993
Skills
Written and verbal communication
Affiliations
Illinios Partner's in Policymaking Graduate
State Leadership Team for Inclusion
Illinois Council on Developmental Disabilities
Chicagoland Autism Connection
Timeline
SSCA Parent Outreach Coordinator/Call Center
Chicago Public School District
05.2022 - Current
Stay at Home Parent
Self Employed
06.2010 - 05.2022
Team Leader
Target
05.2005 - 09.2009
Political Science
Western Illinois University
08.1993 - 05.1996
High School Diploma -
Peoria High School
08.1989 - 05.1993
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