Nelson Taylor Rojas
Brooklyn,NY
Summary
Adaptable professional with a quick learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
Work History
Outreach Coordinator/Call Center Representative
Mary’s clothing drive
Brooklyn, NY
03.2025 - Current
- Conducted 80–150 cold calls daily to engage potential and existing donors.
- Scheduled and coordinated donation pickups, ensuring timely and efficient collection.
- Managed inbound calls from donors to confirm and finalize pickup details.
- Collaborated with drivers and event teams to support community events and distribution efforts.Developed and maintained positive relationships with donors to encourage repeat contributions.
- Assisted in the training of new team members on call procedures and donation logistics.
- Coordinated community outreach events to raise awareness about clothing donations.
Gear advisor
Guitar Center
Kansas City, Missouri
09.2024 - 03.2025
- Worked as a Gear Advisor in a call center setting, making 80+ calls daily to assist customers with instrument and gear purchases.
- Managed customer inquiries, resolved issues, and ensured a positive experience through phone based interactions.
- Developed and maintained client relationships, contributing to sales goals and customer retention.
Warehouse Associate
Boot Barn
Kansas City, Missouri
01.2024 - 09.2024
- Managed inventory and organized boxes at Boot Barn, ensuring accurate storage and retrieval of products.
- Served as a translator to assist Spanish-speaking customers and team members.
- Learned how to Operate a walkie rider (electric-powered pallet jack) to efficiently move inventory.
- Supported inventory control and order fulfillment in a fast-paced warehouse environment.
Walmart OGP (Online Grocery Pickup)
Walmart
Kansas City, Missouri
04.2023 - 10.2023
- • Packaged and prepared al online orders, including groceries and retail items, ensuring accuracy and timely delivery to customers' vehicles.
- Provided exceptional customer service by handling calls and addressing customer inquiries in a professional manner.
- Managed end of day procedures as a closer, ensuring smooth operations and readiness for the following day.
- Took on leadership responsibilities when needed, stepping into a managerial role to guide the team and ensure efficiency.
- Developed strong multitasking, organizational, and customer service skills through daily responsibly.
Education
Kansas City High School
Kansas City, MissouriSkills
- Community outreach
- Customer service
- Sales support
- Inventory management
- Problem solving
- Time management
- Relationship building
- Training
- Cold calling
- Event coordination
- Adaptability
- Excellent communication
Languages
Spanish
Professional
Timeline
Outreach Coordinator/Call Center Representative
Mary’s clothing drive
03.2025 - Current
Gear advisor
Guitar Center
09.2024 - 03.2025
Warehouse Associate
Boot Barn
01.2024 - 09.2024
Walmart OGP (Online Grocery Pickup)
Walmart
04.2023 - 10.2023
Kansas City High School