Natasha Cruz Ortiz

• Perform pat down searches, screening of luggage at checkpoints locations.
• Detect potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
• Retain and implement knowledge of all standard operating procedures, demonstrating consistent, dependable behavior.
• Attend daily briefings with supervisors to discuss issues and updates about security and screening process.
• Have developed and maintained positive rapport with passengers and other airport personnel.
• Direct passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
• Support law enforcement agencies during investigations involving airport security incidents or breaches.
• Stay current on evolving security protocols by participating in ongoing training programs and workshops regularly.

ATLAS Program

• Prevent unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
• Conduct regular patrols of key areas to spot and control security concerns.
• Discretely observed behavior and demeanor of travelers and over 100 staff members, to screen for suspicious actions.
• Engage in casual conversations with individuals to assess and analyze behaviors.
• Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.

HAZMAT Collateral

• Completed extensive training in emergency response protocols related to fire safety and hazardous material handling.
• Managed inventory control, ensuring accurate tracking and reporting of hazardous substances on site.
• Maintained inspection-ready manifest documentation for review by supervisor.
• Maximized protections by accurately labeling hazardous waste containers in line with environmental and safety requirements.
• Educated employees about potential hazards associated with different chemicals used in work areas.

• Mentored over 10 new hires, resulting in stronger staff development and increased productivity.
• Introduced and explained new processes to teams within the organization.
• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
• Utilized variety of instructional design methodologies to create effective learning experiences.
• Gathered trainee feedback post-training sessions to refine future instructional approaches, resulting in increased effectiveness of delivered content.
• Improved employee retention rates by implementing engaging and interactive learning methods for trainees.
• Designed and delivered web-based, self-directed learning materials.
• Facilitated virtual, in-person and blended learning sessions.
• Coached underperforming employees with personalized development plans, enhancing their productivity and job satisfaction.