NATASHA DANIELS
Gulfport,MS
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Customer Service Representative- Billing Services
Mississippi Power
07.2021 - Current
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Process customer cash transactions efficiently, such as, pledges and miscellaneous cash (Item 14's) using the iNovah application.
- Add and/or maintain Summary Billing customer accounts.
- Process Summary Billing payments using GOLS very in a timely manner and accurately
- Properly closing batches/deposits in iNovah and GOLS daily making sure that payments are posted to customers accounts as needed.
- Assist customers with any billing question pertaining to Summary billing and billing programs.
- Document accounts and communicate well with the customer involving EFT, Refunds, Summary Billing, LIHEAP pledges, etc.
- Extensive knowledge of CSS.
Customer Service Representative
Mississippi Power
10.2005 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Gulfport High School
Gulfport, MS05.1996
Skills
- Excellent interpersonal skills
- Communication
- Detail Oriented
- Time Management
Timeline
Customer Service Representative- Billing Services
Mississippi Power
07.2021 - Current
Customer Service Representative
Mississippi Power
10.2005 - 07.2021
High School Diploma -
Gulfport High School