Summary
Overview
Work History
Education
Skills
Timeline
Generic

NATASHA DANIELS

Gulfport,MS

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience

Work History

Customer Service Representative- Billing Services

Mississippi Power
Gulfport, MS
07.2021 - Current
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Process customer cash transactions efficiently, such as, pledges and miscellaneous cash (Item 14's) using the iNovah application.
  • Add and/or maintain Summary Billing customer accounts.
  • Process Summary Billing payments using GOLS very in a timely manner and accurately
  • Properly closing batches/deposits in iNovah and GOLS daily making sure that payments are posted to customers accounts as needed.
  • Assist customers with any billing question pertaining to Summary billing and billing programs.
  • Document accounts and communicate well with the customer involving EFT, Refunds, Summary Billing, LIHEAP pledges, etc.
  • Extensive knowledge of CSS.

Customer Service Representative

Mississippi Power
Gulfport, MS
10.2005 - 07.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

High School Diploma -

Gulfport High School
Gulfport, MS
05.1996

Skills

  • Excellent interpersonal skills
  • Communication
  • Detail Oriented
  • Time Management

Timeline

Customer Service Representative- Billing Services

Mississippi Power
07.2021 - Current

Customer Service Representative

Mississippi Power
10.2005 - 07.2021

High School Diploma -

Gulfport High School

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NATASHA DANIELS