Natasha DaSilva
Davenport
Summary
People-focused professional with 4+ years of experience in high-volume hospitality and retail environments, including Walt Disney World and Ron Jon Surf Shop. Skilled in employee support, communication, onboarding assistance, and maintaining organized operations. Known for professionalism, problem-solving, and creating positive team and guest experiences. Seeking to transition into Human Resources to support team member engagement and daily HR operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Ron Jon Surf Shop
Lake Buena Vista
05.2021 - 12.2023
- Delivered high-quality customer and team support in a fast-paced environment serving hundreds of guests daily
- Assisted with training and onboarding new team members on store procedures and expectations
- Handled sensitive customer concerns and resolved issues professionally, maintaining positive experiences
- Maintained accurate cash handling and transaction records
- Supported team operations by ensuring compliance with company policies and procedures
Quick Service
Walt Disney World
Lake Buena Vista
03.2019 - 04.2021
- Provided exceptional guest service while working in high-volume, team-based environments
- Supported new employee training by guiding team members on procedures and service standards
- Maintained organized workstations and followed safety and compliance protocols
- Assisted leadership with daily operational tasks and team coordination
- Communicated effectively with team members to ensure smooth service flow
Education
Liberty High School
Kissimmee, FLSkills
- Communication (Phone & In-Person)
- Data Entry & Basic Computer Skills
- Multitasking & Time Management
- Problem Solving
- Employee Support & Team Engagement
- Onboarding Assistance & Training Support
- Customer & Team Communication
- Data Entry & Administrative Support
- Conflict Resolution & Problem Solving
- Scheduling & Time Management
- High-Volume Operations
- Microsoft Office / POS Systems
Additional Information
Comfortable learning and using computer systems and new software, Strong ability to stay organized and meet deadlines, Reliable, punctual, and team-oriented
Certification
- CPR/AED / First Aid Certified, 04/30/28
- CPI Certification (Crisis Prevention & Intervention)
- Florida Class D Security License
Timeline
Sales Associate
Ron Jon Surf Shop
05.2021 - 12.2023
Quick Service
Walt Disney World
03.2019 - 04.2021
Liberty High School