
Insurance servicing professional with extensive experience in team leadership and performance coaching at Sitel/Foundever. Proven track record in enhancing customer experiences and implementing operational improvements through effective KPI management and emotional intelligence. Expertise in fostering employee engagement and maintaining high service standards, resulting in increased productivity and efficiency. Skilled in process optimization, project management, and data analysis, ensuring streamlined workflows and operational efficacy.
Results-driven leader with more than 15 years of experience developing high-performing teams, improving operational performance, and delivering measurable customer experience results. Proven ability to increase team retention, coach employees into leadership roles, and drive key performance metrics, including quality assurance, adherence, and efficiency. Known for emotionally intelligent leadership, structured coaching frameworks, and the ability to stabilize and motivate teams during organizational change.