Overview
Work History
Education
Skills
Education Certificates Awards
Timeline
Generic

Natasha D. Hazlett

Fort Riley,KS

Overview

10
10
years of professional experience

Work History

Housing Management Specialist / Home Inspector

Fort Riley
11.2023 - Current
  • Familiarized with Displaced Resident Report by providing Garrison Commander a excel update, updating IMCOM (Vantage) SharePoint
  • Conducting Quality Assurance Inspections to verify that the repairs were correctly done, and an Army Housing Inspection Assessment sheet was completed for historical data
  • Conducted phone calls to residents on follow up work orders: gathering information on completion of repairs by Corvias Maintenance Team
  • Managed annual PBG of all purchases within Housing
  • Observed strict budget guidelines and fascial responsibility, in securing and obligation of the appropriate funding for administrative needs each month
  • Checks obligations in GFEBS (General fund Enterprise Business System)
  • Provide support in real estate, leasing, renting, and utility relocation to soldiers
  • Conducted inspections on behalf of the government which entail the visual examination of Roofs, Exterior, Basement, Foundation, Heating, Cooling, Plumbing, Electrical, Fireplace, Attic, Insulation & Ventilation
  • Responsible for filing and providing an overall detail report to Supervisor
  • Conducts real-estate market surveys for housing in the surrounding area and their suitability
  • Updates eMH data base daily by inputting all inspections conducted, Resident and Landlord complaints, and inputting personal data of new soldiers in processing to Fort Riley
  • Oversees and develops the operations plan for the day 1 brief on behalf of the government housing office
  • Supports soldiers in complex situations with their family housing situations
  • Coordinates with multiple agencies off post to help find housing for soldiers and their families
  • Inspects all real-estate listings on homes.mil for quality of life, health and safety issues
  • Provides solider with federal and state laws and regulations in regards to real estate and renting
  • Mediates landlord tenant debates for our service members and landlords
  • Maintains off post approved housing referral list
  • Advises on the Servicemember Civil Relief Act (SCRA) and the Kansas Landlord/Tenant law
  • Conducts the annual home buying seminar for service members and their families when buying a home
  • Collects information for the annual basic allowance for housing (BAH) data collection
  • Briefs all newly arriving, deploying and redeploying soldiers daily
  • Briefs solders at the info fair held weekly
  • Attends the Chamber of Commerce meeting monthly on behalf of the Army Family Housing Office
  • Helped create a new program with UH, RCI, HSO and Corvias helping newly married families to learn how to maintain their home, learn their rights as a tenant and conduct the plain language brief
  • Manages our social media pages to help build relationships both near and far
  • Attends monthly meetings with the landlords off base to update about service members and their options
  • Spoke live on the Garrison PAO Facebook while helping represent the Army Housing Office during our quarterly town hall with privatized partner Corvias
  • Dispatches multiple government vehicles monthly

Leasing Consultant / Home Inspector

Corvias
06.2022 - 10.2023
  • Helps to assign adequate housing to active duty families, unaccompanied soldiers, retires and DOD employees
  • Conducts the market survey for the housing in the surrounding area and their suitability
  • Inspected over 900 home for life health and safety before moving in service members and their families
  • Helped to facilitate continuous education training for employees
  • Helped displaced families relocate and process their displacement paperwork
  • Was a briefer at over 120 different events where I spoke to soldiers and their families about housing and their options, benefits and rights
  • Coordinated with different agencies and locations for hold, meetings, events, briefings and trainings for employes
  • Attends briefings, IHG social, victory welcome and town halls on behalf of Corvias
  • Processes new applications, ADA applications, RFA’s, ETP’s and move over requests
  • Attends weekly meetings to help create, plan and execute resident events on base
  • Run and review weekly reports such as Occupancy, Availability, Future move in, and Military Box Score reports to for leadership and our government partners on Fort Riley
  • Pre-inspect homes prior to moving in our residents ensuring the health and safety standards are met
  • Research different properties in the Fort Riley area to ensure we are meeting the market standards for our residents
  • Assist in maximizing retention by providing residents with information on programs offered to families, and the unparalleled benefits of living on post through personal experience
  • Assists in the assigning, tracking and moving in of our Key and Essential service members coming to Fort Riley
  • Assist neighborhood office and other teams to include work order submissions, resident de-escalation, zone drives and assistance in move out process to ensure Revenue Goals for Key Performance Indicators are met
  • Track weekly delinquencies and resident work orders from neighborhood offices to report to leadership
  • Trains team members in toolbox talks weekly to help maintain the safety of our work environment
  • Reporting back weekly to our safety team
  • Report weekly leasing numbers, delinquency totals, open work orders, and current wait times to upper management and Government Partners
  • Passion to provide excellent customer service, that puts the residents’ needs at the forefront to ensure to continuous improvements to Satisfices survey scores
  • Daily focus on resident retention maintaining above 96% occupancy rate before, during and after peak 'Permanent Change of Station' season
  • Assigned, tracked, and maintained the 2023 Senior NCO new construction neighborhood
  • Working with our partners to achieve goals and high satisfaction scores with our incoming residents

Senior Insurance/Banking Agent/ Marketing

USAA
03.2015 - 07.2019
  • Company Overview: Telecommute
  • Maintains property and casualty license in all 50 states
  • Work with all ranks and branches of our armed forces both active and retired to ensure their banking and insurance needs are met
  • Attends Newcomers briefs and deployment briefs on behalf of USAA to ensure members are protected properly when moving duty stations or going on deployments
  • Attended the Seattle Seahawks event sponsored by USAA to help promote and educate members in our services
  • Listens to the needs of members to ensure the retention levels stay low and their satisfaction is met
  • Writes and binds auto, home, renters, valuable personal property, boat, recreational vehicles and motorcycle insurance policies
  • Helps to separate banking, insurance and investments when members are going through a separation
  • Trains colleges when promoted to the retention department on the new company policies and day-to-day tasks
  • Provide excellent customer service to our members to help protect and maintain lasting relationships for generations to come
  • Telecommute

Family Readiness Group Leader

2SFAB
04.2018 - 05.2019
  • Directly managed the welfare and readiness of families during the 2018/2019 deployment to Afghanistan
  • Served as battalion FRG leader for the 2SFAB, 5th battalion unit
  • Advised 5 company level FRG leaders
  • Helped families with their childcare needs while service members were TDY or deployed
  • Supported families going through hard situations such as separation, child abuse and spousal abuse to get the help and benefits they need
  • Also was there emotionally for them along with helping them on their day-to-day tasks
  • Would meet once a month to help parents who were interested in home schooling their children on how to create a curriculum and find resources for their school age children
  • I have been home schooling my son for 7 years now
  • Received Public Service Commendation Medal from the Department of the Army
  • Planned and coordinated events for families and their solders
  • Advised families on ways to cope with deployments and trains away from their service members
  • Gather and dispense information
  • Prepare and track battalion FRG APF budget
  • Acts as liaison between battalion and unit level FRG

Education

Thunder Ridge High School

Skills

  • Operations management
  • Business analysis
  • Organizational development
  • Human resources management
  • Customer relations

Education Certificates Awards

  • CES Foundations Certificate
  • CES Basic Certificate
  • Conflict and Resolution Certificate
  • Property and Casualty license in 50 states
  • Thunder Ridge High School

Timeline

Housing Management Specialist / Home Inspector

Fort Riley
11.2023 - Current

Leasing Consultant / Home Inspector

Corvias
06.2022 - 10.2023

Family Readiness Group Leader

2SFAB
04.2018 - 05.2019

Senior Insurance/Banking Agent/ Marketing

USAA
03.2015 - 07.2019

Thunder Ridge High School
Natasha D. Hazlett