Familiarized with Displaced Resident Report by providing Garrison Commander a excel update, updating IMCOM (Vantage) SharePoint
Conducting Quality Assurance Inspections to verify that the repairs were correctly done, and an Army Housing Inspection Assessment sheet was completed for historical data
Conducted phone calls to residents on follow up work orders: gathering information on completion of repairs by Corvias Maintenance Team
Managed annual PBG of all purchases within Housing
Observed strict budget guidelines and fascial responsibility, in securing and obligation of the appropriate funding for administrative needs each month
Checks obligations in GFEBS (General fund Enterprise Business System)
Provide support in real estate, leasing, renting, and utility relocation to soldiers
Conducted inspections on behalf of the government which entail the visual examination of Roofs, Exterior, Basement, Foundation, Heating, Cooling, Plumbing, Electrical, Fireplace, Attic, Insulation & Ventilation
Responsible for filing and providing an overall detail report to Supervisor
Conducts real-estate market surveys for housing in the surrounding area and their suitability
Updates eMH data base daily by inputting all inspections conducted, Resident and Landlord complaints, and inputting personal data of new soldiers in processing to Fort Riley
Oversees and develops the operations plan for the day 1 brief on behalf of the government housing office
Supports soldiers in complex situations with their family housing situations
Coordinates with multiple agencies off post to help find housing for soldiers and their families
Inspects all real-estate listings on homes.mil for quality of life, health and safety issues
Provides solider with federal and state laws and regulations in regards to real estate and renting
Mediates landlord tenant debates for our service members and landlords
Maintains off post approved housing referral list
Advises on the Servicemember Civil Relief Act (SCRA) and the Kansas Landlord/Tenant law
Conducts the annual home buying seminar for service members and their families when buying a home
Collects information for the annual basic allowance for housing (BAH) data collection
Briefs all newly arriving, deploying and redeploying soldiers daily
Briefs solders at the info fair held weekly
Attends the Chamber of Commerce meeting monthly on behalf of the Army Family Housing Office
Helped create a new program with UH, RCI, HSO and Corvias helping newly married families to learn how to maintain their home, learn their rights as a tenant and conduct the plain language brief
Manages our social media pages to help build relationships both near and far
Attends monthly meetings with the landlords off base to update about service members and their options
Spoke live on the Garrison PAO Facebook while helping represent the Army Housing Office during our quarterly town hall with privatized partner Corvias
Dispatches multiple government vehicles monthly
Leasing Consultant / Home Inspector
Corvias
06.2022 - 10.2023
Helps to assign adequate housing to active duty families, unaccompanied soldiers, retires and DOD employees
Conducts the market survey for the housing in the surrounding area and their suitability
Inspected over 900 home for life health and safety before moving in service members and their families
Helped to facilitate continuous education training for employees
Helped displaced families relocate and process their displacement paperwork
Was a briefer at over 120 different events where I spoke to soldiers and their families about housing and their options, benefits and rights
Coordinated with different agencies and locations for hold, meetings, events, briefings and trainings for employes
Attends briefings, IHG social, victory welcome and town halls on behalf of Corvias
Processes new applications, ADA applications, RFA’s, ETP’s and move over requests
Attends weekly meetings to help create, plan and execute resident events on base
Run and review weekly reports such as Occupancy, Availability, Future move in, and Military Box Score reports to for leadership and our government partners on Fort Riley
Pre-inspect homes prior to moving in our residents ensuring the health and safety standards are met
Research different properties in the Fort Riley area to ensure we are meeting the market standards for our residents
Assist in maximizing retention by providing residents with information on programs offered to families, and the unparalleled benefits of living on post through personal experience
Assists in the assigning, tracking and moving in of our Key and Essential service members coming to Fort Riley
Assist neighborhood office and other teams to include work order submissions, resident de-escalation, zone drives and assistance in move out process to ensure Revenue Goals for Key Performance Indicators are met
Track weekly delinquencies and resident work orders from neighborhood offices to report to leadership
Trains team members in toolbox talks weekly to help maintain the safety of our work environment
Reporting back weekly to our safety team
Report weekly leasing numbers, delinquency totals, open work orders, and current wait times to upper management and Government Partners
Passion to provide excellent customer service, that puts the residents’ needs at the forefront to ensure to continuous improvements to Satisfices survey scores
Daily focus on resident retention maintaining above 96% occupancy rate before, during and after peak 'Permanent Change of Station' season
Assigned, tracked, and maintained the 2023 Senior NCO new construction neighborhood
Working with our partners to achieve goals and high satisfaction scores with our incoming residents
Senior Insurance/Banking Agent/ Marketing
USAA
03.2015 - 07.2019
Company Overview: Telecommute
Maintains property and casualty license in all 50 states
Work with all ranks and branches of our armed forces both active and retired to ensure their banking and insurance needs are met
Attends Newcomers briefs and deployment briefs on behalf of USAA to ensure members are protected properly when moving duty stations or going on deployments
Attended the Seattle Seahawks event sponsored by USAA to help promote and educate members in our services
Listens to the needs of members to ensure the retention levels stay low and their satisfaction is met
Writes and binds auto, home, renters, valuable personal property, boat, recreational vehicles and motorcycle insurance policies
Helps to separate banking, insurance and investments when members are going through a separation
Trains colleges when promoted to the retention department on the new company policies and day-to-day tasks
Provide excellent customer service to our members to help protect and maintain lasting relationships for generations to come
Telecommute
Family Readiness Group Leader
2SFAB
04.2018 - 05.2019
Directly managed the welfare and readiness of families during the 2018/2019 deployment to Afghanistan
Served as battalion FRG leader for the 2SFAB, 5th battalion unit
Advised 5 company level FRG leaders
Helped families with their childcare needs while service members were TDY or deployed
Supported families going through hard situations such as separation, child abuse and spousal abuse to get the help and benefits they need
Also was there emotionally for them along with helping them on their day-to-day tasks
Would meet once a month to help parents who were interested in home schooling their children on how to create a curriculum and find resources for their school age children
I have been home schooling my son for 7 years now
Received Public Service Commendation Medal from the Department of the Army
Planned and coordinated events for families and their solders
Advised families on ways to cope with deployments and trains away from their service members
Gather and dispense information
Prepare and track battalion FRG APF budget
Acts as liaison between battalion and unit level FRG