NATASHA D. HOLLOWAY
Monroeville
Summary
Dedicated Customer Service Professional with extensive experience in customer support, problem-solving and resolving complex issues. Tackles problems head-on, develops creative solutions while maintaining compliance. Accomplished in multitasking, time management and conflict resolution.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Varies Staffing Services
02.2025 - Current
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Clarified billing statements, fees and payment options for customers.
- Maintained a positive customer experience while handling high call volume on daily basis.
- Documented accurate customer interactions and updated account information.
- Escalated complex issues appropriately to ensure resolution.
- Greeted and assisted customers in professional manner.
- Supported office staff with administrative tasks.
- Verified customer identity and reviewed applications for accuracy and completeness.
Personal Injury Protection (PIP) Adjuster
Progressive Insurance
01.2024 - 01.2025
- Collect and Pay Medical Bills to exhaust PIP coverage.
- Interview and investigate Insureds to qualify for PIP coverage.
- Work with Attorneys on claim coverage and PIP Payments.
- Work with other departments to maintain accurate claim indexing information.
- Open and holistically process PIP claims to maintain close rate.
- Collaborate positively with peers and other staff members to maintain a friendly, supportive and cooperative atmosphere.
Store Support Sales Specialist
CARMAX AUTO FINANCE
07.2011 - 11.2023
- Contact customers who have submitted a finance application online regarding vehicle purchase.
- Review and explain credit application approval or denial in a timely manner.
- Used my knowledge of CarMax inventory to assist customers in finding a vehicle that meets their needs and budget.
- Complete all relevant records and documentation to ensure smooth transactions for customers.
- Schedule appointment for customers to speak with inside Store Sales Consultant to view vehicles, discuss approval and other finance options.
Education
Associate in Arts (A.A.) - Human Resource Management
Community College of Allegheny County
Pittsburgh, Pa05.2010
Skills
- Customer support
- Attention to Detail
- Ability to Multitask
- Conflict Resolution
- Outlook/Teams
- MS Office/Excel
Certification
- Licensed Insurance Adjuster
- Georgia
Timeline
Customer Service Representative
Varies Staffing Services
02.2025 - Current
Personal Injury Protection (PIP) Adjuster
Progressive Insurance
01.2024 - 01.2025
Store Support Sales Specialist
CARMAX AUTO FINANCE
07.2011 - 11.2023
Associate in Arts (A.A.) - Human Resource Management
Community College of Allegheny County