Natasha DiRanna
Avondale,AZ
Summary
Accomplished General Manager at Freddy's Frozen Custard & Steakburgers, adept in operations management and exceptional leadership. Expertise in nurturing customer relationships and team building, demonstrated through successful personnel training and problem resolution. Achieved significant improvements in customer satisfaction and performance metrics, showcasing strong communication skills and the ability to thrive under stress.
Overview
1
1
year of professional experience
Work History
General Manager
Freddy's Frozen Custard & Steakburgers
10.2024 - Current
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant Manager
Freddys Frozen Custard
10.2023 - 10.2023
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Diploma -
Chaparral High School
Parker, COSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Do well under stress
- Great at communication
Timeline
General Manager
Freddy's Frozen Custard & Steakburgers
10.2024 - Current
Assistant Manager
Freddys Frozen Custard
10.2023 - 10.2023
Diploma -
Chaparral High School
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