Natasha Draper
Tempe,AZ
Summary
Dynamic Manager with a proven track record in enhancing guest satisfaction through effective team leadership and strategic decision-making.
Overview
13
13
years of professional experience
Work History
Manager
Olive Garden Restaurant
Queen Creek, AZ
07.2024 - 07.2026
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Developed training programs for new staff, enhancing service quality and team efficiency.
- Implemented inventory management systems, reducing waste and improving supply chain processes.
- Analyzed customer feedback to drive improvements in menu offerings and service delivery.
- Coordinated scheduling of staff shifts, optimizing labor costs while maintaining service standards.
- Enhanced guest satisfaction through strategic adjustments in dining experience and service protocols.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Server
Cracker Barrell
Chandler, AZ
01.2014 - 08.2022
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Developed training programs for new staff, enhancing service quality and team efficiency.
- Implemented inventory management systems, reducing waste and improving supply chain processes.
- Analyzed customer feedback to drive improvements in menu offerings and service delivery.
- Coordinated scheduling of staff shifts, optimizing labor costs while maintaining service standards.
- Enhanced guest satisfaction through strategic adjustments in dining experience and service protocols.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Server/Bartender
Olive Garden Restaurant
Chandler, AZ
08.2023 - 07.2024
- Provided exceptional customer service, enhancing guest satisfaction and retention.
- Managed bar inventory effectively, ensuring availability of top-selling beverages.
- Collaborated with kitchen staff to ensure timely delivery of orders during peak hours.
- Trained new servers on menu offerings and service protocols, improving team efficiency.
- Processed customer payments accurately using point-of-sale systems, minimizing discrepancies.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Built relationships with vendors to manage orders and negotiate costs.
Education
Patient Care Tech -
Brookline
Phoenix, AZSkills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager
Olive Garden Restaurant
07.2024 - 07.2026
Server/Bartender
Olive Garden Restaurant
08.2023 - 07.2024
Server
Cracker Barrell
01.2014 - 08.2022
Patient Care Tech -
Brookline