Summary
Overview
Work History
Skills
Timeline
Generic

Natasha Enriquez

Mesa,United States

Summary

Customer Service Specialist skilled at managing money, merchandising stock, and assisting customers with locating desired items. Consistently accurate in drawer reconciliation. Skilled in managing high call volume and providing top-notch customer service. Strengths include active listening, problem-solving skills, and maintaining composure under pressure. Made significant impact in previous work by increasing overall customer satisfaction through proactive communication and timely resolution of inquiries.

Overview

9
9
years of professional experience

Work History

Cashier

Walmart
Chandler, United States
06.2016 - 02.2017
  • Managed cash register operations to ensure accurate financial transactions.
  • Processed payments, including sales and refunds, with precision.
  • Counted cash drawers daily to maintain financial integrity.
  • Greeted customers warmly to create welcoming environment.
  • Answered customer inquiries to resolve issues effectively.
  • Executed cashier duties efficiently while adhering to company policies.

Sandwich Artist

Subway
Chandler, United States
04.2017 - 09.2017
  • Prepared food daily through slicing, cooking, and temperature management.
  • Delivered exceptional customer service to enhance satisfaction.
  • Processed payments and refunds efficiently at cash register.
  • Restocked chips and other items to maintain store inventory.
  • Resolved customer complaints promptly to ensure positive experiences.
  • Washed dishes consistently throughout the day to maintain cleanliness.
  • Conducted inventory counts to track stock levels accurately.
  • Prepared and cooked various food items, including bread and cookies.

Food Service Worker

Potbelly Sandwich Works
Chandler, United States
10.2017 - 01.2019
  • Delivered excellent customer service to enhance customer satisfaction.
  • Maintained cleanliness and sanitation in compliance with health regulations.
  • Prepared food daily by slicing, cooking, and monitoring temperatures.
  • Handled payments and processed refunds efficiently.
  • Operated cash register while ensuring accurate transactions.
  • Resolved customer complaints promptly to foster positive experiences.
  • Complied with food handling laws to guarantee safety standards.

Courtesy Clerk

Fry's Food and Drug
Casa Grande, United States
02.2019 - 04.2019
  • Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
  • Provided excellent customer service by answering questions and addressing concerns.
  • Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
  • Worked as part of a team to meet daily goals for stocking shelves, cleaning.

Food Service Worker

IKEA
Tempe, United States
08.2019 - 02.2020
  • Duties included prepping, cooking, customer service, serving food and food handling.
  • Ensured that all foods were prepared according to health department regulations.
  • Served meals to customers in a friendly and courteous manner.
  • Performed opening and closing duties as assigned by management.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Adhered to safety procedures when handling sharp objects or hazardous materials.

Customer Service Representative

IKEA
Tempe, United States
02.2020 - 07.2021
  • Oversaw operations in cashier, returns, and customer pickup departments.
    Managed transactions efficiently at cashier station to ensure accuracy.
    Processed returns swiftly while maintaining compliance with company policies.
    Coordinated customer pickup logistics to enhance service delivery.
  • Accurately and efficiently organized merchandise on sales floor
  • Resolved customer complaints, ensuring satisfaction and loyalty.
  • Processed mail checks and managed store operations efficiently.
  • Handled returns and exchanges, maintaining operational integrity.
  • Filling out FedEx and UPS labels to ship packages to customers
  • Helped to identify operational opportunities for continuous improvement as needed through the use of the company approved procedures.
  • Ensured smooth store operations through effective problem resolution strategies.

Customer Service Representative

Selectblinds.com
Tempe, United States
07.2021 - 09.2022
  • Managed client records to ensure accurate and accessible information.
  • Resolved customer complaints and inquiries through phone, email, and chat communications.
  • Conducted customer service surveys to gather feedback and improve offerings.
  • Provided comprehensive policy and service information to assist customers effectively.
  • Handled online orders and processed credit card transactions efficiently.
  • Tracked inventory levels to maintain optimal stock availability.
  • Answered general questions from customers with a warm, professional approach.
  • Responded promptly to claim inquiries, ensuring timely resolutions.

Time and Expense Associate

Aston Carter
09.2022 - 01.2024
  • Managed multistate payroll for 230 contractors, ensuring 98-99% monthly accuracy.
  • Submitted client websheet data and updated records for payroll consistency.
  • Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
  • Uploaded contractor hours via VMS tools like Beeline and Workday.
  • Processed paychecks and conducted time adjustments for error-free payroll.
  • Researched discrepancies in payroll data and provided corrective action when needed.
  • Developed and implemented procedures to ensure accurate entry of payroll data into the system.

Compliance Specialist

American Express
01.2024 - 03.2024
  • Researching with a comprehensive screening process to identify all potential and existing account relationships among all lines of business with Sanctioned Persons and Entities, and Politically Exposed Persons (PEP).
  • Performed a critical role in ensuring that American Express adheres to international regulations.
  • Worked globally with various teams across American Express, market compliance officers, line of business representatives, and CADENCE users, among others.

Compliance Analyst

Forever Living Products
Scottsdale, United States
04.2024 - 05.2024
  • Responsible for daily monitoring of a web-based software tool that identifies social media postings that are out of compliance with the Company Policy.
  • Conduct investigations and research using web-based software applications, social media (such as Facebook, Instagram, TikTok, Twitter, and Pinterest), and online shopping sites (such as Amazon, eBay, and others).
  • Create accurate compliance timelines, and document all compliance activities.
  • Send cease-and-desist letters or emails to the business owner if they are out of compliance.

Compliance Specialist-2

Wells Fargo
Tempe, United States
08.2024 - 11.2024
  • Perform investigative research, root cause evaluation and consulting regarding complex financial crimes transactions, policy violations and suspicious situations with moderate to high risk.
  • Perform detailed examination to detect transactional and relationship patterns, trends, anomalies and schemes across multiple businesses or products.
  • Conduct data and onsite reviews, review findings, determine risk level and recommend fraud prevention strategies.
  • Represent organization in handling court appearances, depositions, mediations, and arbitrations.
  • Prepare documentation and refer cases for Suspicious Activity, Identity Theft Operations and Suspected Financial Abuse, reports to government agencies and makes recommendations to management.

Life Insurance Agent

Globe Life - Liberty National Division
Tucson, United States
03.2025 - 04.2025
  • I went business to business, setting up appointments and presenting what the company offers.
  • I help clients understand and choose life insurance policies, acts as a liaison between the client and the company, and provides customer service, including assessing clients' financial situations, goals, and risk tolerance to determine appropriate life insurance coverage.
  • Prepared quotes for prospective customers based on their individual needs.
  • Assisted customers in selecting the right life insurance coverage for their needs.
  • Sought out new clients and developed clientele by networking to find new customers.

Payroll Specialist/Vendor Processing

Acumen Fiscal Agent
Mesa, United States
04.2025 - Current
  • Payment of AFA client employees' payroll by accurately calculating pay and all deductions, and issuing checks in a timely manner.
  • Exceeds customer (internal and external) expectations by building productive relationships and taking responsibility for customer satisfaction and loyalty.
  • Process timecards in the payroll software to generate checks, direct deposits, and reports; analyze various reports to ensure the accuracy and completeness of payroll.
  • Updates payroll records by entering changes in exemptions, insurance coverage, deductions, job titles, functions, and client information.
  • Resolves payroll discrepancies by collecting and analyzing information.
  • Generated reports detailing hours worked by department, location, employee type as requested by management.

Skills

  • Customer service
  • Cash handling
  • Data entry
  • Payment processing
  • Payroll administration
  • Regulatory compliance

Timeline

Payroll Specialist/Vendor Processing

Acumen Fiscal Agent
04.2025 - Current

Life Insurance Agent

Globe Life - Liberty National Division
03.2025 - 04.2025

Compliance Specialist-2

Wells Fargo
08.2024 - 11.2024

Compliance Analyst

Forever Living Products
04.2024 - 05.2024

Compliance Specialist

American Express
01.2024 - 03.2024

Time and Expense Associate

Aston Carter
09.2022 - 01.2024

Customer Service Representative

Selectblinds.com
07.2021 - 09.2022

Customer Service Representative

IKEA
02.2020 - 07.2021

Food Service Worker

IKEA
08.2019 - 02.2020

Courtesy Clerk

Fry's Food and Drug
02.2019 - 04.2019

Food Service Worker

Potbelly Sandwich Works
10.2017 - 01.2019

Sandwich Artist

Subway
04.2017 - 09.2017

Cashier

Walmart
06.2016 - 02.2017

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Natasha Enriquez