Natasha Gonzalez-Alers
Providence,RI
Summary
Dynamic customer service professional with extensive experience at Stop & Shop, excelling in customer relations and problem-solving. Bilingual in Spanish and English, I effectively resolved complex inquiries, enhancing customer loyalty and satisfaction. Proven ability to train staff and implement process improvements, driving operational efficiency and superior service delivery.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Stop & Shop
Providence, RI
08.2025 - Current
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Processed transactions accurately, maintaining cash register integrity.
- Assisted in training new staff on customer service protocols and best practices.
- Handled complex complaints with professionalism, enhancing customer loyalty.
- Provided product knowledge support to customers, driving informed purchasing decisions.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
Service Desk Associate
Stop & Shop
Providence, RI
02.2025 - Current
- Provided prompt and courteous support to customers via phone, email, and in-person interactions.
- Resolved technical issues by utilizing problem-solving skills and effective communication techniques.
- Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
- Documented customer interactions accurately in service management software for future reference.
- Engaged in user support interactions via telephone, chat and email platforms.
Self Checkout Cashier
Stop & Shop
Providence, RI
03.2023 - Current
- Operated self-checkout systems, ensuring smooth transactions and customer satisfaction.
- Assisted customers with scanning items and resolving technical issues.
- Monitored checkout area for cleanliness and organized merchandise displays.
- Provided training to new employees on self-checkout procedures and best practices.
- Implemented process improvements that reduced wait times during peak hours.
Cashier
Stop & Shop
Providence, RI
12.2022 - Current
- Processed transactions accurately using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Assisted with inventory management by restocking shelves and monitoring product availability.
- Trained new cashiers on register operations and customer service protocols.
- Worked flexible schedule and extra shifts to meet business needs.
Gas Station Clerk
Stop & Shop
Providence, RI
11.2025 - 12.2026
- Monitored fuel pump operations, addressing any technical issues promptly.
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Completed end-of-shift paperwork accurately and promptly for seamless handoff between shifts.
- Cleaned up gas and other spills in accordance with spill procedures.
Online Personal Shopper
Stop & Shop
Providence, RI
02.2023 - 08.2025
- Streamlined online shopping processes to enhance customer experience and satisfaction.
- Managed inventory levels, ensuring product availability for online orders.
- Utilized digital tools to select and package items efficiently for delivery.
- Collaborated with store teams to maintain accurate product listings and promotions.
- Trained new staff on best practices for online shopping operations and customer service.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
Education
Community College of Rhode Island
Warwick, RIHigh School Diploma -
Cranston Highschool East
Cranston, RI06-2023
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Telephone etiquette
- Active listening
- Bilingual (Spanish and English)
Languages
Spanish
Timeline
Gas Station Clerk
Stop & Shop
11.2025 - 12.2026
Customer Service Specialist
Stop & Shop
08.2025 - Current
Service Desk Associate
Stop & Shop
02.2025 - Current
Self Checkout Cashier
Stop & Shop
03.2023 - Current
Online Personal Shopper
Stop & Shop
02.2023 - 08.2025
Cashier
Stop & Shop
12.2022 - Current
Community College of Rhode Island
High School Diploma -
Cranston Highschool East