Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natasha Guyton

Jacksonville,FL

Summary

Solution-Driven Support Specialist with 10+ years of experience providing exceptional troubleshooting services, executing high-quality solutions, and delivering exceptional customer service. Critical thinker who addresses client support tech issues promptly and consistently to exceed performance standards demonstrated by advanced troubleshooting, multitasking skills, and strong work ethic (both pre-sales to post-sales).

Overview

Work History

Senior Experience Specialist

Wahoo Fitness
Atlanta, GA
2018 - Current
  • Interface with customers via email, chat, and phone to swiftly resolve pre/post sale questions and service issues, ensuring customer satisfaction with our applications and products.
  • Troubleshoot problems, provide optimal solutions, and expedite corrections using customer service management systems (Zendesk / Cloudportal / Netsuite / Magento / Slack), keeping customer informed throughout.
  • Manage product lifecycle, from testing returns to coordinating defective product shipments for tech analysis to hardware team
  • Collaborate with cross-functional teams (hardware/firmware product engineers) to enhance issue resolution processes.
  • Streamline inventory flow for returns, warranties, and replacements, contributing to tech-driven efficiency.

Account Manager/Business Development

WayPoint Systems, Inc.
SANDY SPRINGS, GA
2016 - 2018
  • Lead customer account management, prioritizing satisfaction and profitability.
  • Cultivate enduring client relationships for scalable business partnerships.
  • Negotiate contracts, optimizing financial outcomes.
  • Ensure prompt solution delivery aligned with customer needs.
  • Drive business expansion within the existing client base.
  • Proactively identify and exploit new market opportunities.

Senior Specialist, Underwriter

Synchrony Financial, GE Capital
ALPHARETTA, GA
2015 - 2016
  • Resolved credit decisions exceeding $35K, emphasizing profitability in recommendations.
  • Formulated scalable credit limits for new and existing accounts, ensuring financial prudence.
  • Actively contributed to Risk Detection Production, prioritizing fraud prevention for financial stability.
  • Conducted financial analyses for significant consumer deals, aligning decisions with profitability goals.
  • Provided comprehensive support to credit personnel, ensuring swift resolution of inquiries for enhanced client satisfaction.
  • Met timelines, achieving productivity and accuracy targets, while closely aligning with Risk & Underwriting policies for sustained profitability.

Project Management Specialist

WayPoint Systems, Inc.
SANDY SPRINGS, GA
2008 - 2015
  • Coordinated daily operations for the Service/Operations Department, optimizing project execution.
  • Collaborated with project managers to develop and implement successful project schedules.
  • Managed relationships with subcontractors and building engineers, enhancing project efficiency.
  • Tracked and reported labor, material, and project costs for informed decision-making.
  • Ensured on-time project completion, assessed schedule risks, and provided proactive solutions for success.

Sr. Retailer Inquiries Representative

GE Financial - ExxonMobil
ALPHARETTA, GA
1999 - 2007
  • Led a twelve-member team to implement system process improvements for ExxonMobil retailers, resulting in cost savings and heightened productivity.
  • Tracked and rectified issues affecting service quality, maintaining a streamlined process for timely resolutions.
  • Provided targeted training to colleagues, enhancing sales performance and customer service for portfolio clients.
  • Co-lead an initiative to share customer service best practices among multiple GE and Exxon Mobil businesses.
  • Managed over $5 million in accounts payables, reconciling retailer reimbursements and resolving discrepancies efficiently.

Education

High School Diploma -

Duncan U. Fletcher High School
Neptune Beach, FL
06-1991

Skills

  • Time management abilities
  • Multitasking capacity
  • Adaptability
  • Research and Improvement
  • Satisfaction measurement
  • Teamwork and Collaboration
  • Critical Thinking
  • Exemplary Time Management Skills
  • Customer complaint resolution
  • Effective Communications management
  • Attention to detail
  • Active listening
  • Client Relationship Management
  • Cross-functional collaboration

Timeline

Senior Experience Specialist

Wahoo Fitness
2018 - Current

Account Manager/Business Development

WayPoint Systems, Inc.
2016 - 2018

Senior Specialist, Underwriter

Synchrony Financial, GE Capital
2015 - 2016

Project Management Specialist

WayPoint Systems, Inc.
2008 - 2015

Sr. Retailer Inquiries Representative

GE Financial - ExxonMobil
1999 - 2007

High School Diploma -

Duncan U. Fletcher High School

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Natasha Guyton