Natasha Haywood
Lemon Grove,CA
Summary
Demonstrates strong communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Adept Clinical Coordinator with over 18years at NMRTC San Diego-Pediatrics, where I led significant improvements in clinical operations and staff efficiency. Entered and maintained providers clinical templates to provide availability for patient booking. Skilled in process improvement and problem-solving, monitored and maintained enrollment by exception within the clinic, also maintains a collaborative and professional team environment. Known for exceptional organizational skills and knowledge in HIPAA guidelines, I successfully implemented innovative strategies to help with workflow and elevate patient satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Contact Representative
NMRTC San Diego-DHB
11.2024 - Current
- Assist beneficiaries with billing issues and filing claims.
- Verify eligibility for Tricare benefits and clarifying benefits.
- Assist with enrollment to Primary care provider.
- Counsel beneficiaries on covered services.
- Identified and resolved discrepancies and errors in customer accounts.
Clinical Coordinator
NMRTC San Diego- Pediatrics
07.2006 - 11.2024
- Oversee daily activities within the clinic including scheduling appointments, managing workflow, and supervising staff.
- Facilitate communication between patients, families, physicians, nurses and other healthcare providers.
- Resolve conflicts among members of the healthcare team in a timely manner.
- Train new staff on protocols, processes and practices of the organization.
- Assess patient needs and develop individualized plans for treatment in collaboration with physicians.
- Identify areas for improvement in clinical operations process flow and implement strategies for change.
- Recruit new employees by reviewing resumes and conducting interviews.
- Establish work schedules and assignments for staff, accorded to workload, space, and equipment availability.
Education
Medical Insurance Billing
Maric College
San Diego, CA07.1995
Skills
- Multitasking
- Time Management
- Problem-Solving
- Clinical Templating
- Proficient with MHS Genesis System
- Understand HIPAA guidelines
- CPR/AED
- Organizational Skills
- Professionalism
- Knowledgeable with Microsoft Office, PowerPoint and Excel
- Data entry
- Appointment scheduling
Certification
BLS Certification
Leadership Skills for Non-Supervisors
Analytica Boot Camp: Core Analytics
Timeline
Contact Representative
NMRTC San Diego-DHB
11.2024 - Current
Clinical Coordinator
NMRTC San Diego- Pediatrics
07.2006 - 11.2024
Medical Insurance Billing
Maric College