Summary
Overview
Work History
Education
Skills
Timeline
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Natasha Hertz

Vancouver,WA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Shop Manager

Dutch Bros Coffee
04.2018 - 05.2024
  • Delivered exceptional levels of customer service by expertly training and managing staff.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Fostered a culture of excellent customer service, resulting in increased repeat business.
  • Administered payroll and maintained employee records.
  • Analyzed sales data to identify trends and adjust purchasing and scheduling decisions accordingly.

Barista

Starbucks
07.2017 - 02.2018
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Housekeeping and Laundry Attendant

Boulder Falls Inn
07.2016 - 03.2017
  • Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
  • Increased guest satisfaction scores with meticulous attention to detail in room preparation and presentation.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Education

High School Diploma -

Lebanon High School
Lebanon, OR
06.2015

Skills

  • Staff Training and Development
  • Customer experience management
  • Scheduling and Time Management
  • Complex Problem-Solving
  • Active listener

Timeline

Shop Manager

Dutch Bros Coffee
04.2018 - 05.2024

Barista

Starbucks
07.2017 - 02.2018

Housekeeping and Laundry Attendant

Boulder Falls Inn
07.2016 - 03.2017

High School Diploma -

Lebanon High School

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Natasha Hertz