Natasha Jackson
Jonesboro,Georgia
Summary
Seasoned Paralegal successful at managing multiple priorities with a positive attitude. Strong communicator with passion for helping others.
Overview
14
14
years of professional experience
Work History
Case Manager
T. Madden & Associates, PC
10.2023 - Current
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Managed at least 25 incoming calls, 20+ emails and texts messages per day
- Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Monitored ongoing 100+ cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Intake Specialist/Paralegal
T. Madden & Associates
06.2022 - 10.2023
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
- Streamlined the intake process by developing and implementing efficient data collection methods for improved service delivery.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Improved interdepartmental communication through regular updates on client progress, fostering better case management across teams.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Developed positive relationships with community partners to facilitate referrals and improve access to services for clients in need.
- Identified areas of improvement within the intake process by regularly reviewing standard operating procedures and implementing changes as needed.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Participated in ongoing professional development opportunities to stay current on industry best practices for effective intake processes and service delivery techniques.
- Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
Personal Injury Paralegal
Joel M. Baskin, P.C
05.2016 - 06.2022
- Obtain declarations pages and liability statuses
- Assist with client intake and initial client calls
- Send letters of representation
- Draft correspondence, bill and records requests and other documents as needed
- Write checks for prepays to receive bills and records as well as business and personal bills
- Perform follow-ups on requests and with clients providing case statuses and obtaining treatment statuses
- Maintain case files in neat and orderly fashion
- Coordinate clients’ recorded statements
- Establish great rapport with clients, adjusters and medical personnel and more
- Create new systems that assist with allowing the office to run efficiently
- Copy and send demands to respective insurance companies
- Draft disbursement letters.
- Offered tech support to 5 paralegals and attorneys.
Family Law Paralegal
Lomberg & Del Vescovo, LLC
08.2009 - 03.2016
- Mastered basic administrative tasks
- Drafted correspondence to clients, adversaries, Court personnel and for interoffice purposes
- Answered and screened 20+ attorney phone calls per day
- Delivered oral and written messages
- Gathered relevant information from a variety of sources
- Prepared trial exhibit lists and trial notebooks
- Demonstrated ability to multitask and meet multiple deadlines in a fast-paced environment
- Assisted attorneys with interrogatories and other discovery requests
- Demonstrated the ability of knowing when to act and when to refer matters to supervising attorney
- Maintained client confidentiality
- Enhanced client satisfaction by effectively managing family law cases and providing exceptional support to attorneys.
- Streamlined case management processes for improved efficiency and timely resolution of legal matters.
- Prepared crucial legal documents, ensuring accuracy and compliance with court requirements.
- Developed strong relationships with clients, providing compassionate guidance during difficult family law proceedings.
- Collaborated closely with attorneys to develop persuasive case strategies and solidify winning arguments.
Education
Associates of Arts Degree in Paralegal Studies -
Centura College
Virginia Beach, Virginia05.2012
Some College (No Degree) - General Studies
South Carolina State University
Orangeburg, South CarolinaHigh School Diploma -
Luther Burbank High School
Sacramento, California06.1999
Skills
- Excellent Client Relations Skills
- Time Management Skills
- File Maintenance
- Strong Communication Skills
- Fast Learner/Proactive
- Typing 55 wpm
- File Management
- Time Management
- Client Communication
- Attention to Detail
- Organizational Skills
- Interpersonal Skills
- Case Management
- Notary Public
- Office Administration
Personal Qualities
- Dependable
- Efficient
- Organized
- Punctual
- Eager to learn
Timeline
Case Manager
T. Madden & Associates, PC
10.2023 - Current
Intake Specialist/Paralegal
T. Madden & Associates
06.2022 - 10.2023
Personal Injury Paralegal
Joel M. Baskin, P.C
05.2016 - 06.2022
Family Law Paralegal
Lomberg & Del Vescovo, LLC
08.2009 - 03.2016
Associates of Arts Degree in Paralegal Studies -
Centura College
Some College (No Degree) - General Studies
South Carolina State University
High School Diploma -
Luther Burbank High School
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