Natasha Johnson
Schertz,United States
Summary
A compassionate and experienced nursing professional seeking an LVN position. committed to providing quality care and support to patients. Experienced in detox, clinical, and administrative settings. Articulate and patient with strong collaboration skills. Known for balancing efficiency and accuracy. With flexible availability and able to work weekends and holidays as needed.
Overview
10
10
years of professional experience
Work History
Detox- Program Nurse
Promises Behavioral Health
05.2023 - Current
- Assessed and monitored patients’ physical and psychological health during detoxification
- Monitored vitals and symptoms, performed blood draws upon admission as well as needed
- Administered medications related to but not limited to detox protocols, and notified the provider of any changes in the patient’s condition
- Provided emotional support, crisis management, and patient education
- Developed individualized detox plans for each patient based on individual needs
- Documented patient progress and information in medical charts
- Collaborated with other healthcare providers to ensure coordinated care
- Assisted in the training/orientation of incoming nursing staff
- Followed safety protocols to ensure the well-being of clients
Referral Coordinator
Loyal Source Government Services, LLC
04.2021 - 12.2022
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Scheduled patients according to availability, urgency, and insurance authorization guidelines.
- Entered and reviewed data obtained from referring physicians for completeness and accuracy.
- Used EMR to update electronic medical records with relevant patient information, laboratory test results, and clinician orders.
- Collaborated with physicians and staff in other disciplines.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Reviewed data obtained from referring physicians for completeness and accuracy.
- Reduced wait times for specialist appointments by proactively identifying available slots and coordinating schedules.
- Conducted regular audits of referral records to maintain data accuracy and identify areas for improvement within the department.
- Assisted new hires with their training and development, fostering a supportive work environment for all team members.
Inbound Call Center Agent/LVN
Wellmed Medical Group
02.2020 - 04.2021
- Accepted inbound calls and reached out to connect with customers in need of service and support while working remotely
- Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
- Asked probing questions to determine service needs and issues to accurately input information into electronic systems and escalate to providers as needed.
- Maintained accurate records of incoming calls in an internal database.
- Managed high volumes of inbound calls in a fast-paced environment to build, cultivate and establish lucrative client relationships.
- Answered inbound calls, chats and emails to facilitate customer service.
- Improved customer satisfaction levels by promptly addressing inquiries and resolving issues.
Pediatric Licensed Practical Nurse
First Steps Nursing and Therapy Services
11.2019 - 03.2021
- Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies.
- Measured and recorded patient height, weight and other vital signs.
- Documented patient medical histories, current symptoms and vitals.
Pediatric Licensed Practical Nurse
Children's Home Healthcare
02.2020 - 01.2021
- Educated patients, caregivers and families on diagnoses, disease management, wound management and equipment management.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
- Guaranteed exceptional care quality by correctly administering medication, inserting and caring for catheters, dressing and changing wounds and assisting with personal hygiene.
LVN- Intake
Wellmed at Pleasanton Clinic
12.2017 - 09.2019
- Coordinated with doctors and registered nurses to develop care plans for patients.
- Collected biological samples for routine laboratory testing to assist diagnostic processes.
- Administered prescribed medications or started intravenous fluids, noting times and amounts on patient charts.
- Interviewed patients to obtain a medical history.
- Kept EHR updated with patients' vital statistics, tracking metrics, and observations about behaviors or responses.
Pediatric Licensed Practical Nurse
Epic Home Health Services
11.2016 - 12.2017
- Monitored infection control procedures to verify health and safety in the home.
- Performed basic physical assessments of pediatric patients in the home.
- Performed triage to maximum team productivity and effectiveness.
Staff Licensed Vocational Nurse
Accountable Healthcare Staffing Inc.
07.2015 - 01.2017
- Delivered high-quality direct and indirect nursing care to up to 6patients per day.
- Prepared patients for examinations, tests or treatments and explained procedures.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
LVN Contract
United Health Judge Group
07.2015 - 08.2016
- Charted changes in patient conditions and discussed concerns with supervising healthcare providers.
- Answered patient and family questions to educate them on optimal treatment procedures.
- Addressed patient care needs, collected vitals, dressed wounds, and managed catheters.
- Communicated concerns regarding patients' status, care, and environment to nursing supervisors, clinical care supervisors, and clinicians.
Licensed Practical Nurse Telemetry
Baptist Medical Center
02.2014 - 10.2015
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Collected blood, urine, or sputum from patients to perform routine laboratory tests.
- Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
- Cared for wounds, provided treatments, and assisted with procedures.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
Education
N/A - Vocational Nursing
Quest College
San Antonio, TX11.2013
Associate of Science - Computer Networking
Hallmark University
San Antonio, TX01.2010
High School Diploma -
Forest Hill High School
Jackson, MS05.2002
Skills
- Multi-Line Phone Proficiency
- Insurance Precertification Processes
- MS Office Expertise
- Critical Thinking
- Problem Resolution/Escalation
- Data Management
- Microsoft Office
- Good Work Ethic
- Computer Skills
- Conflict Resolution
- Organizational Skills
- Data Input/Data Transcription
- Self-Starter
- Workflow Management
- Data Review
- Attention to Detail
- Service Oriented
- Multitasking and Prioritization
- EMR Software
Timeline
Detox- Program Nurse
Promises Behavioral Health
05.2023 - Current
Referral Coordinator
Loyal Source Government Services, LLC
04.2021 - 12.2022
Inbound Call Center Agent/LVN
Wellmed Medical Group
02.2020 - 04.2021
Pediatric Licensed Practical Nurse
Children's Home Healthcare
02.2020 - 01.2021
Pediatric Licensed Practical Nurse
First Steps Nursing and Therapy Services
11.2019 - 03.2021
LVN- Intake
Wellmed at Pleasanton Clinic
12.2017 - 09.2019
Pediatric Licensed Practical Nurse
Epic Home Health Services
11.2016 - 12.2017
Staff Licensed Vocational Nurse
Accountable Healthcare Staffing Inc.
07.2015 - 01.2017
LVN Contract
United Health Judge Group
07.2015 - 08.2016
Licensed Practical Nurse Telemetry
Baptist Medical Center
02.2014 - 10.2015
N/A - Vocational Nursing
Quest College
Associate of Science - Computer Networking
Hallmark University
High School Diploma -
Forest Hill High School
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