Natasha Johnson
Tifton,GA
Summary
Proven leader in operational excellence and customer satisfaction, I leveraged dispatch software and stress tolerance at AECOM to streamline service requests, enhancing efficiency. My strategic upselling at World Finance boosted revenue by 20%, showcasing my ability to foster client relationships and drive financial success. Skilled in data entry and prioritizing calls, my approach consistently delivers results.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Connexus Resource Group
American Fork, UT
07.2024 - Current
- Maintained accurate records of customer interactions for future reference.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Engaged in customer conversations to understand needs, resolve issues, and answer product questions.
Dispatcher
AECOM
02.2024 - 07.2024
- Managed incoming service requests and efficiently dispatched appropriate personnel to address client needs in a timely manner
- Coordinated with drivers and field personnel to ensure accurate and timely deliveries/transportation services.
Director Of Operation
All Care South
03.2022 - 08.2023
- Oversaw daily operations, including budget management, staffing decisions, and performance evaluations to ensure alignment with organizational objectives.
Caregiver
Coastal Home Care
10.2019 - 03.2022
- Provided compassionate and personalized care to elderly clients, including grooming, meal preparation, medication management, and companionship
- Assisted individuals with daily living activities such as bathing, dressing, and mobility support
- Maintained a clean and safe living environment for clients, including light housekeeping and organization tasks
- Communicated effectively with families and healthcare professionals to ensure optimal care and support for clients.
Warehouse worker
Target Distribution
06.2014 - 10.2019
- Safely operate forklifts and pallet jacks to move and organize inventory within the warehouse
- Efficiently pick and pack orders for shipping, ensuring accuracy and timeliness
- Maintain a clean and organized work environment by regularly sweeping, stacking, and labeling products.
Customer Accounts Advisor
World Finance
01.2013 - 06.2014
- Cultivated strong relationships with stakeholders to ensure client satisfaction and loyalty, resulting in a retention rate of 95%
- Managed a portfolio of key client accounts, achieving a 20% increase in revenue through strategic upselling and cross-selling initiatives.
Assistant Store Manager
Fred's Super Dollar
09.2009 - 07.2013
- Supervised and trained a team of retail associates to achieve sales targets and provide exceptional customer service
- Assisted in managing inventory control and merchandise ordering to ensure optimal product availability
- Conducted regular performance evaluations and provided feedback to drive employee development and improve overall team performance.
Account Manager
Aaron's
03.2008 - 11.2008
- Strengthened client relationships by conducting regular business reviews, identifying growth opportunities, and implementing strategic account plans.
Education
Bachelors in Healthcare Management -
Lindenwood University
MO04.2024
GED -
Southern Regional Technical College
Tifton, GA10.2013
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Customer Relations
- Route Planning
- Route Navigation
Skills
Certification
CPR/First Aid, 02/01/2024, American Red Cross
Timeline
Customer Service Representative
Connexus Resource Group
07.2024 - Current
Dispatcher
AECOM
02.2024 - 07.2024
Director Of Operation
All Care South
03.2022 - 08.2023
Caregiver
Coastal Home Care
10.2019 - 03.2022
Warehouse worker
Target Distribution
06.2014 - 10.2019
Customer Accounts Advisor
World Finance
01.2013 - 06.2014
Assistant Store Manager
Fred's Super Dollar
09.2009 - 07.2013
Account Manager
Aaron's
03.2008 - 11.2008
Bachelors in Healthcare Management -
Lindenwood University
GED -
Southern Regional Technical College