NATASHA JONES
Norristown,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
29
29
years of professional experience
Work History
Merchandising Supervisor
Kohls Department Store
Exton, PA
03.2023 - Current
- Built motivated team to consistently accomplish operations goals and exceed performance target
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Trained new team members on proper and safe use of tools and equipment.
- Assigned tasks to team members to complete within designated time
- Optimized product placement within stores for maximum visibility and accessibility, driving sales performance.
- Collaborated closely with store managers to ensure consistency in merchandising standards across all locations.
Operations Manager
Bed Bath & Beyond
Montgomeryville, PA
07.2012 - 03.2023
- Runs Bedding and Bath Departments in fast paced, customer service oriented environment
- Perform Leader on Duty responsibilities daily
- High level of communication with Store Manager in setting up merchandising plans for the floor while maintaining a high level of customer service on a consistent basis
- Train floor associates on product knowledge in the department as well as training them on honing their customer service skills
- Bridal consultant in the building as well as knowing many aspects of that portion of the store and the service portion like Front End responsibilities and closing the cash office
- Do weekly ordering of merchandise for the Bedding and Bath Departments
- Store key carrier
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Communicated with managers of other departments to maintain transparency.
Sales Area Manager
BonTon Stores Inc
Allentown, PA
07.1999 - 07.2012
- Communicate with senior management in increasing department sales
- Merchandise sales floor with the continuing influx of goods
- Perform Manager on Duty responsibilities
- Store key carrier
- Lead and train on the Customer First atmosphere
Customer Service Supervisor
Weis Markets
Pottstown, PA
05.1996 - 02.2000
- Supervised and trained cashiers
- Worked with managers and department leads
- Responsible for running customer service center
- Counted funds in registers as well as occasionally completing daily deposit
- Ordered and stocked products for several aisles in store
Education
BA - Management, Marketing
Baker College
Flint, MI05.2008
Skills
- Policy and Procedure Adherence
- Staff Development
- Motivational Leadership
- Retail Management
- Order Processing
- Inventory and Supply Management
- Product and Service Sales
- Customer Engagement
- Directing Team Members
- Employee Empowerment
- POS Software
- Staff Hiring and Retention
- Training and Development
Timeline
Merchandising Supervisor
Kohls Department Store
03.2023 - Current
Operations Manager
Bed Bath & Beyond
07.2012 - 03.2023
Sales Area Manager
BonTon Stores Inc
07.1999 - 07.2012
Customer Service Supervisor
Weis Markets
05.1996 - 02.2000
BA - Management, Marketing
Baker College