Natasha Kemp
Bossier City,LA
Summary
Results-driven administrative professional with expertise in customer service, travel coordination, and file management. Strong organizational skills enhance project management capabilities, ensuring high accuracy across multiple tasks. Effective communicator recognized for problem-solving abilities and consistent promotions within the organization.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Administrative Assistant
City of Shreveport-Finance Dept
Shreveport, Louisiana
09.2024 - Current
- Prepared and maintained confidential documents to support administrative functions and ensure compliance.
- Handled confidential documents in an organized fashion according to established protocol.
- Developed and maintained filing systems for confidential documents and records.
- Composed letters, memos, reports, emails, and presentations for management staff.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Facilitated communication between different departments within the organization.
- Supported budget tracking through precise data entry and reporting, contributing to accurate financial oversight.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Coordinated mailings by sorting, preparing packages for shipping, and ensuring timely delivery through courier or postal services.
- Directed customer inquiries to appropriate department personnel.
- Answered questions from customers regarding products and services offered by the company.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Proofread content for typo-free emails and documentation.
Office Specialist
City of Shreveport -Dept Of Property Standards
Shreveport, Louisiana
02.2018 - 09.2024
- Enhanced office efficiency by streamlining filing systems and implementing digital document management techniques
- Adapted to new software programs and office tools, ensuring smooth office operations.
- Supported positive company culture by assisting coworkers, enhancing teamwork and collaboration.
Fiscal Coordinator
State of Louisiana-DHH
Shreveport, Louisiana
05.2016 - 08.2017
- Facilitated timely salary disbursements for employees while ensuring compliance with company policies and deadlines.
- Managed records of employee time off, leave balances, and attendance to ensure accurate payroll calculations.
- Minimized administrative errors through thorough proofreading of office documents and upkeep of precise records.
- Boosted employee retention by conducting engaging and interactive training sessions.
Administrative Assistant
State Of Louisiana -DHH
Shreveport, Louisiana
07.2016 - 08.2016
- Supported executive staff by scheduling meetings, coordinating travel arrangements, and preparing essential documents to facilitate effective communication.
- Promoted to fiscal coordinator in August, managed financial operations to ensure accuracy and compliance.
- Assisted with human resources tasks, including updating employee files and processing time-off requests according to company policy.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Internet Support Agent
Teleperformance USA
Shreveport, Louisiana
07.2011 - 07.2014
- Collaborated with cross-functional teams to resolve complex customer problems, improving overall service quality.
- Addressed and resolved support issues, leading to improved customer satisfaction.
- Streamlined support processes, resulting in quicker response times.
- Developed comprehensive knowledge of products and services to provide accurate solutions.
Administrative Coordinator 1
LSU Medical Center
Shreveport, Louisiana
01.2005 - 03.2006
- Organized charts and reports to support efficient office operations and patient care.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Verified patient insurance, demographic, and health history to ensure accuracy and compliance.
- Maintained current and accurate medical records for patients.
- Executed administrative tasks including filing, copying, and faxing to maintain organized documentation.
Supply Chain Clerk
Barksdale Air Force Base
Bossier City, Louisiana
05.2003 - 12.2005
- Streamlined procurement processes for increased efficiency and cost savings.
- Strengthened supplier relationships through timely communication and strategic negotiation.
- Ensured accurate data entry for purchase orders, facilitating clear communication across departments.
- Improved inventory accuracy by conducting regular audits and updating records accordingly.
- Optimized warehouse space utilization by designing effective storage layouts and implementing proper organization techniques.
- Conducted training for new employees on inventory procedures and best practices, promoting a culture of excellence within the team.
Housekeeper
Barksdale Air Force Base
Bossier City, Louisiana
05.2003 - 12.2004
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained hotel cleanliness standards through regular inspections and prompt issue resolution.
- Coordinated with housekeeping staff to enhance task completion and service quality.
- Minimized deep cleanings by proactively addressing minor maintenance issues.
Education
High School Diploma -
Bossier High School
Bossier City, LA01-2001
No Degree - Accounting And Business Management
Louisiana Technical College - SHREVEPORT
Shreveport, LASome College (No Degree) - PHARMACY TECH
PENN FOSTER
Scottsdale, AZSkills
- Administrative support
- Staff onboarding
- Payroll management
- Legal compliance
- Meeting scheduling
- Time management
- Database management
- Business correspondence
- Written communication
- Problem-solving
- Production evaluation
Accomplishments
• As a result of being a team player and over achiever. I was nominated and selected in 2023 by my deputy director, Mr. Harris, as Employee Spotlight of the month. Resulting in receiving a recognition award
• Received promotions from multiple jobs being
- Barksdale Inns from House Keeper to Supply Clerk
-State of Louisiana DHH from Administrative Assistant to Fiscal Coordinator
City Of Shreveport from Office Specialist to Administrative Assistant
• Received promotions from multiple jobs being
- Barksdale Inns from House Keeper to Supply Clerk
-State of Louisiana DHH from Administrative Assistant to Fiscal Coordinator
City Of Shreveport from Office Specialist to Administrative Assistant
Certification
Pharmacy Technician
Timeline
Administrative Assistant
City of Shreveport-Finance Dept
09.2024 - Current
Office Specialist
City of Shreveport -Dept Of Property Standards
02.2018 - 09.2024
Administrative Assistant
State Of Louisiana -DHH
07.2016 - 08.2016
Fiscal Coordinator
State of Louisiana-DHH
05.2016 - 08.2017
Internet Support Agent
Teleperformance USA
07.2011 - 07.2014
Administrative Coordinator 1
LSU Medical Center
01.2005 - 03.2006
Supply Chain Clerk
Barksdale Air Force Base
05.2003 - 12.2005
Housekeeper
Barksdale Air Force Base
05.2003 - 12.2004
High School Diploma -
Bossier High School
No Degree - Accounting And Business Management
Louisiana Technical College - SHREVEPORT
Some College (No Degree) - PHARMACY TECH
PENN FOSTER