Summary
Overview
Work History
Education
Skills
References
Timeline
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Natasha Kuzov

Colorado Springs,CO

Summary

Dedicated and respectful Front Desk Agent with extensive background in the hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

11
11
years of professional experience

Work History

Associate Expert

T-Mobile
Colorado Springs, CO
10.2021 - 08.2022
  • Provided technical advice on products, services and processes to customers.
  • Supported team initiatives and created inclusive environment.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Collected, arranged and input information into database system.
  • Managed customer billing accounts, and upselling products.

Assistant Store Manager

Sally Beauty Supply
Colorado Springs, CO
02.2019 - 09.2021
  • Provided technical advice on products, services and processes to customers.
  • Assisted in developing and implementing strategies for business growth.
  • Developed training materials for new hires as well as existing employees.
  • Delivered product demonstrations and sample applications, raising exposure of key brands.
  • Boosted satisfaction and repeat business by recommending products in alignment with customers.

Office Manager

The Window Store Home Improvements
Colorado Springs, CO
10.2011 - 01.2018
  • Maximized cash flow through optimal billing and collection processes.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment and receiving.
  • Utilized companys accounting systems to review reports and prepare assessments.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed bookings and canvaser's appointments.

Education

GED -

Rampart High School
Colorado Springs, CO

Some College (No Degree) -

Paul Mitchell The School - Colorado Springs
Colorado Springs, CO

Skills

  • Relationship Development
  • Personable and Approachable
  • Program Leadership
  • Reporting and Documentation
  • Office Management
  • Customer Service
  • Teambuilding
  • Flexible and Adaptable
  • Excellent Communication
  • Excellent Telephone Etiquette
  • Dependable and Responsible

References

References available upon request.

Timeline

Associate Expert

T-Mobile
10.2021 - 08.2022

Assistant Store Manager

Sally Beauty Supply
02.2019 - 09.2021

Office Manager

The Window Store Home Improvements
10.2011 - 01.2018

GED -

Rampart High School

Some College (No Degree) -

Paul Mitchell The School - Colorado Springs

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Natasha Kuzov