NATASHA LICONA
San Juan Capistrano,CA
Summary
At Western Pacific Pulp & Paper, I led an account services team, enhancing client satisfaction and loyalty through finding personalized customer solutions and cross-departmental collaboration. During my time with the company I became experienced in various roles, being able to back up Accounting and the Scalehouse as needed, while remaining focused on supporting the sales team.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work History
Primary Job Responsibilities
Account Services Manager
- Cost Analysis Reports
- Sales Support (Export & Domestic)
- Bookings
- Invoicing
- Sales Orders
- Purchase Orders
- Shipping Tickets
- Receiving Tickets
- Accounts Receivable
- End of Month Reconciliation
Account Services Manager
Western Pacific Pulp & Paper
05.2003 - 09.2024
- Empowered team members by providing training resources and opportunities for professional growth, facilitated the support necessary to run a successful Account Services Department.
- Developed customized solutions for clients to address unique challenges or requirements, leading to higher satisfaction rates and long-term loyalty.
- Established clear lines of communication between sales, operations, and finance departments to ensure seamless execution on client deliverables.
Education
High School Diploma -
William Workman High School
City Of Industry, CARio Hondo College
Whittier, CA 08.2000 - 05.2002
Skills
Proficient in Microsoft Suite
Training and Mentoring
Positive Attitude
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Timeline
Account Services Manager
Western Pacific Pulp & Paper
05.2003 - 09.2024
Rio Hondo College
08.2000 - 05.2002
Primary Job Responsibilities
Account Services Manager
High School Diploma -
William Workman High School
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