NaTasha L. Marbury
Oxon Hill,United States
Summary
Dynamic and professional individual with a proven track record at River Place West. Highly skilled in MS Office and providing exceptional customer support. Demonstrated ability to cultivate relationships by effectively engaging with diverse cultures and backgrounds. Renowned for possessing a keen eye for detail and clear communication, enhancing guest satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Lead Concierge
River Place West
01.2023 - 09.2024
- Welcomed residents and guests warmly.
- Addressed and resolved around 30 inquiries daily.
- Managed storage logistics effectively.
- Managed building entry for all visitors, vendors, and contractors.
- Maintained building and resident safety by screening visitors and contractors.
- Kept reception space well-maintained at all times.
- Managed records for both shareholders and tenant registrations.
- Arranged logistics for resident transitions.
- Compiled daily reports on guest activities, including arrivals and departures.
- Briefed leadership on necessary maintenance actions.
- Handled fee transactions.
- Oversaw database updates for accurate record-keeping.
- Instructed new hires on front desk responsibilities.
- Maintained office supply inventory through consistent monitoring and restocking.
- Managed logistics and transportation planning.
- Recommended nearby attractions and activities to improve overall guest satisfaction.
Sales Associate
Macy's Inc.
06.2014 - 03.2020
- Aided visitors with item location.
- Educated on average of 50 customers on promotions and special offers to drive sales.
- Supported customers in selecting best-suited merchandise.
- Handled customer complaints quickly and effectively.
- Managed inventory data efficiently with specialized software.
- Executed transaction modifications in compliance with organizational policies.
- Engaged in team sessions to review and update performance metrics.
- Processed transactions, returns, and exchanges using POS system.
- Ensured tidy and organized sales area for better visual appeal.
- Executed daily opening and closing protocols.
Education
Certificate - Business Communication
The Training Source, Inc.
Seat Pleasant, MD2022
Certificate Of Technical Studies - Computer Applications
TESST College
Alexandria, VA2008
Skills
- Keen Eye for Detail
- Exceptional Customer Support
- Clear and Concise Communicator
- Skilled in Google Translate
- Proficient in MS Office
- Excellent Multitasking
Timeline
Lead Concierge
River Place West
01.2023 - 09.2024
Sales Associate
Macy's Inc.
06.2014 - 03.2020
Certificate - Business Communication
The Training Source, Inc.
Certificate Of Technical Studies - Computer Applications
TESST College
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