Natasha Lopez
Belgrade,Mt
Summary
Professional customer service with great communication. Reliable team player with strong organization skills. Worked in hospitality 10+ years. Have pre-apprenticeship for dog training and IPG grooming certificate. Self motivated and confident in making independent decisions. Looking to provide up-beat energetic personality to the working environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dishwasher
Lydia's Supper Club
10.2023 - 02.2024
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Reduced dish breakage by carefully handling delicate items during the washing process.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs.
Sandwich Artist
Subway
09.2023 - 02.2024
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Expedited order processing for increased efficiency in high-volume periods.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Increased speed of service through effective multitasking and time management skills.
Dog Trainer and Groomer
Montana Correctional Enterprise
12.2020 - 09.2023
- Enhanced dogs'' obedience levels by implementing customized training programs tailored to their specific needs.
- Reduced dog behavioral issues through consistent application of positive reinforcement techniques.
- Conducted informative workshops for pet owners, promoting responsible dog ownership and effective communication methods.
- Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
- Instructed group classes to teach essential obedience commands, fostering well-behaved pets in various settings.
- Utilized positive reinforcement techniques to successfully train animals.
- Trimmed nails using clippers and grinders.
- Cut and styled pet hair according to client speciations to prevent matting and tangling.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
Front Desk Receptionist/ House Keeper
Western Heritage Inn
06.2017 - 09.2018
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Mentored new employees, providing comprehensive training on housekeeping procedures and policies.
Housekeeper/Hotel Night Auditor
Super 8 Hotel
04.2016 - 06.2017
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Streamlined nighttime hotel operations by managing guest check-ins, check-outs, and resolving customer complaints.
- Enhanced revenue accuracy by conducting nightly financial audits and reconciling discrepancies in transactions.
- Maintained high levels of guest satisfaction with prompt and professional responses to inquiries and concerns.
- Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
- Improved efficiency in night shift tasks by implementing time management strategies for staff assignments and project completion.
- Assisted guests with special requests or accommodations, ensuring a comfortable stay at the hotel.
Education
High School Diploma -
Belgrade High School
Belgrade, MT06.2008
Skills
- Machine Operation
- organization
- Time Management
- Customer service
- Conflict Management
- Multitasking
- Money management
- Teaching Others
Certification
2022 Dog Grooming Pre-Apprenticeship
2022 Dog Training Pre-Apprenticeship
2022 International Pet Groomer (IPG)
2021 OSHA 10- Construction Safety Health
2021 First Aid
2021 Warehouse Safety
2021 Lean Manufacturing
Timeline
Dishwasher
Lydia's Supper Club
10.2023 - 02.2024
Sandwich Artist
Subway
09.2023 - 02.2024
Dog Trainer and Groomer
Montana Correctional Enterprise
12.2020 - 09.2023
Front Desk Receptionist/ House Keeper
Western Heritage Inn
06.2017 - 09.2018
Housekeeper/Hotel Night Auditor
Super 8 Hotel
04.2016 - 06.2017
High School Diploma -
Belgrade High School
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