Natasha Marsh
Durham,NC
Summary
Dynamic and results-driven professional with extensive experience in customer engagement at Burlington. Proven ability to enhance shopping experiences through product knowledge and teamwork. Skilled in maintaining cleanliness and organization while training new associates. Committed to achieving operational goals and fostering a welcoming environment for customers.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
9
9
years of professional experience
Work History
Floor Associate
Burlington
Monroeville, PA
03.2019 - 08.2020
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized sales floor by restocking merchandise and ensuring displays were visually appealing.
- Collaborated with team members to achieve daily operational goals and maintain store efficiency.
- Monitored inventory levels, reporting discrepancies to management for timely replenishment.
- Operated point-of-sale system accurately, processing transactions and handling cash with attention to detail.
- Implemented store safety protocols, contributing to a safe environment for both customers and staff.
- Participated in training new associates, sharing knowledge of products and customer service best practices.
- Engaged in regular communication with management regarding sales trends and customer feedback for continuous improvement.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
Cashier
Eatn Park
Monroeville, PA
09.2018 - 12.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new staff on operational procedures and customer interaction best practices.
- Collaborated with team members to streamline checkout processes, enhancing overall efficiency.
- Assisted in creating a welcoming environment, resulting in improved customer satisfaction scores.
- Greeted customers entering store and responded promptly to customer needs.
Host
Golden Corral Buffet and Grill
Monroeville, PA
08.2017 - 09.2018
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed waitlist efficiently, optimizing table turnover during peak hours.
- Collaborated with team members to enhance guest experience and service flow.
- Maintained cleanliness and organization of host station for operational efficiency.
- Trained new hosts on policies, procedures, and customer service standards.
- Resolved guest inquiries and concerns swiftly to ensure satisfaction and loyalty.
- Monitored dining area for guest needs, proactively enhancing overall dining experience.
Pill Packer
Diamond Drug Inc
Indiana, PA
02.2012 - 08.2016
- Operated packaging machinery to ensure efficient product flow and maintain quality standards.
- Inspected finished products for accuracy, ensuring compliance with company specifications.
- Trained new employees on packing procedures and safety protocols to enhance team performance.
- Collaborated with warehouse staff to streamline inventory management processes and optimize packing operations.
- Assisted in maintaining cleanliness and organization of work area in adherence to safety regulations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
Education
High School Diploma -
Northern Cambria High School
Northern Cambria, PA01-2009
Skills
- Customer engagement
- Shelf stocking
- Product knowledge expertise
- Cleanliness and hygiene
- Excellent work ethic
- Results-driven
- Works well with others
Timeline
Floor Associate
Burlington
03.2019 - 08.2020
Cashier
Eatn Park
09.2018 - 12.2018
Host
Golden Corral Buffet and Grill
08.2017 - 09.2018
Pill Packer
Diamond Drug Inc
02.2012 - 08.2016
High School Diploma -
Northern Cambria High School