NaTasha Martin Benson
Crowley,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Operations Administrator/Quality Services
MHMR of Tarrant County
02.2020 - Current
- Evaluate efficiency of programs, determine best practices, and adjust workflows accordingly
- Assist with the implementation and management of 1115 Waiver, CCBHC and Trauma Informed Care initiatives
- Collaborate with EHR team on implementation of new reports and forms for program staff
- Conduct meetings and facilitate workgroups to gather data on agency wide Needs Assessment
- Provide data analysis to chiefs and other program staff.
Project Coordinator/1115 Waiver
MHMR of Tarrant County
11.2017 - 02.2020
- Coordinate implementation of 22 clinical outcomes measures across agency divisions for the Texas Healthcare Transformation and Quality Improvement Program (Medicaid 1115 Waiver)
- Assist clinic program managers with measures implementation and best practice procedures
- Provide quarterly follow-up and training to clinic staff
- Assist with the implementation and management of 1115 Waiver, CCBHC and Trauma Informed Care initiatives.
Program Specialist II/Crisis Services
MHMR of Tarrant County
01.2017 - 11.2017
- Collect and analyze data for crisis programs
- Import and export data to and from multiple systems
- Ensure that programs are meeting state requirements
- Complete any ad hoc report requests
- Works on agency special projects
- Reviews crisis line call logs for accuracy daily
- Collaborate with all divisions on implementing an Electronic Health Record (EHR) for the agency.
Program Specialist II/Project Management Team
MHMR of Tarrant County
03.2012 - 01.2017
- Prepare weekly/monthly productivity reports to assist programs in their initiatives
- Collect and analyze data for numerous programs
- Ensure that programs are meeting state requirements
- Compile data into PowerPoint for quarterly presentations
- Review agency incident reports to ensure no further action is required
- Complete any ad hoc report requests
- Works on agency special projects
- Reviews crisis line call logs for accuracy daily
- Collaborate with all divisions on implementing an Electronic Health Record (EHR) for the agency.
Program Specialist II/Quality Management
MHMR of Tarrant County
12.2009 - 03.2012
- Audited client's charts to ensure staff's documentation is in accordance with the performance contract, operating procedures and state requirements
- Provided staff development training, technical support and consultation to all program managers who need assistance with their documentation
- Provided analysis and evaluation of programs
- Ensured that our clients receive quality care from our staff and address any issues in a timely manner
- Completed other assigned projects that may arise at any time to ensure that services are meeting state standards
- Completed quarterly and annual site assessments
- Compiled data into PowerPoint for monthly presentations
- Reviewed agency incident reports to ensure no further action is required.
Screening Interventionist
MHMR of Tarrant County
07.2007 - 12.2009
- Screened callers for intake into services with MHMRTC, Denton Co MHMR, PVMHMR, and HOTRMHMR for medication management
- Provided information and referrals to callers looking for services in which MHMRTC does not provide
- Handled crisis and intervention calls and contacted the proper authorities to check on callers in crisis
- Provided support and reassurance to callers needing someone to help them through tough situations
- Certified by the American Association of Suicidology as a crisis worker.
Teacher Assistant
Family Counseling Center Association/DBA Center for Creative Living
08.2006 - 05.2007
- Assisted the teacher with daily classroom activities
- Taught kindergarten, first, second and third graders new math skills and helped them with spelling, English, and reading
- Collaborated with counseling center and parents on ways to help students who exhibited emotional/behavioral problems
- Helped redirect students with behavioral issues and disciplined them according to school guidelines
- Scheduled conferences with parents for students with consistent behavioral issues to develop a plan of action suitable for the child to help them maximize their learning potential and spend more time in the classroom.
Collector/Customer Service Representative
Saks, Incorporated
12.2000 - 12.2004
- Assisted customers with their past due accounts and helped them make payment arrangements to bring their accounts current
- Helped customers with questions about their account activity
- Collaborated with customers to problem solve and reconcile their accounts
- Learned how to deal with angry and irate customers and how to diffuse the situation by offering possible solutions
- Part-time team leader from January 2002-May 2003.
Education
Master of Art - Professional Counseling
Argosy University
Bachelor of Science - Psychology
Jackson State University
Skills
- Microsoft Word
- Excel
- Outlook
- PowerPoint
- Verbal and written communication
- Customer Engagement
- Customer Support
- Staff Training
- Scheduling Coordination
Affiliations
- Alpha Kappa Alpha Sorority, Incorporated
Timeline
Operations Administrator/Quality Services
MHMR of Tarrant County
02.2020 - Current
Project Coordinator/1115 Waiver
MHMR of Tarrant County
11.2017 - 02.2020
Program Specialist II/Crisis Services
MHMR of Tarrant County
01.2017 - 11.2017
Program Specialist II/Project Management Team
MHMR of Tarrant County
03.2012 - 01.2017
Program Specialist II/Quality Management
MHMR of Tarrant County
12.2009 - 03.2012
Screening Interventionist
MHMR of Tarrant County
07.2007 - 12.2009
Teacher Assistant
Family Counseling Center Association/DBA Center for Creative Living
08.2006 - 05.2007
Collector/Customer Service Representative
Saks, Incorporated
12.2000 - 12.2004
Master of Art - Professional Counseling
Argosy University
Bachelor of Science - Psychology
Jackson State University
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