Wenying Brown
Data Quality Analyst
Grapevine,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
34
34
years of professional experience
6
6
years of post-secondary education
Work History
Shared Services Data Quality Analyst
C2Q Health Solutions
New York, New York (Remote)
06.2026 - Current
- Conducted quality audits and reviews of all data submitted by IDT teams in Care Compass.
- Performed audits, inspections, and analysis of entries to ensure data accuracy.
- Modified and updated patient service support documentation as necessary.
- Collaborated with various teams to effectively collect and process participant data.
- Maintained frequent communication with participants to address questions and concerns.
Associate Banker
JPMorgan Chase
Colleyville, TX
08.2025 - 06.2026
- Cultivated meaningful relationships through active listening and empathetic communication.
- Surpassed client expectations by assisting with daily monetary transactions and account openings.
- Managed lobby traffic and facilitated client check-ins to enhance service flow.
- Instructed clients on self-service technology, including Chase mobile app usage.
- Executed branch operations while ensuring compliance with banking policies and regulations.
- Guided clients to expert resources that supported their financial goals.
- Created a welcoming atmosphere through friendly greetings and attentive client service.
Billing Concierge Advocate
SCAN Health Plan
Long Beach, CA (Remote)
09.2024 - 08.2025
- Served as an advocate and point of contact for members' questions and concerns regarding benefits, eligibility, referrals, claims, and other aspects of plan benefits and services.
- Educated members, family, providers, and caregivers on benefits and plan options.
- Escalated unresolved member concerns to higher management for resolutions
- Documented transactions by completing member forms, and summarizing actions taken in the appropriate computer system.
Customer Service Representative
ROI Call Center Solutions
12.2021 - 09.2023
- Addressed customer inquiries and resolved issues regarding OTC and Healthy Food Benefits in both Mandarin and English, ensuring a high level of service satisfaction
- Facilitated effective communication and support for Healthy Benefits Plus Members, contributing to a customer-focused environment
Homemaker
At Home
04.2013 - 12.2020
- Managed and maintained all aspects of household operations, including budgeting, meal planning, cleaning, and scheduling, ensuring a nurturing and organized home environment
Accountant & Bookkeeper
Colleyville Christian School
Colleyville, TX
08.2010 - 04.2013
- Managed financial records, ensuring accuracy in student tuition accounts and the development of monthly profit and loss statements
- Executed precise reconciliation of bank statements to maintain fiscal integrity and trust
- Assisted with audit coordination, facilitating efficient review processes and financial transparency
Tax Advisor
H & R Block
Grapevine, TX
12.2005 - 04.2008
- Processed and filed income tax returns for individual taxpayers, ensuring accuracy and compliance with current tax laws
- Participated in annual income tax training to maintain expertise and stay updated on regulatory changes
Credit Admin Associate
MetroBank N.A.
Dallas, USA
07.2001 - 12.2004
- Ensured accuracy and compliance in loan documentation by diligently monitoring exception reports and maintaining organized credit and collateral files
- Supported loan closing and funding processes, effectively meeting the requirements of loan officers and customers while facilitating coordination for internal and external credit audits
SR Order Processing Specialist
China Hewlett-Packard Co. Ltd.
Beijing, China
09.1992 - 07.2000
- Streamlined order processing procedures to enhance operational efficiency and accuracy
- Directed Total Quality Control (TQC) projects, ensuring inventory management and accounts receivable met company standards
Education
Financial Accounting And Intermediate Accounting
Dallas Community College
Dallas, Texas 08.2002 - 05.2004
Bachelor of Economics - International Business Administration
University of International Business & Economics
Beijing, China01-1988
Skills
- Customer Service
- Call Center (Remote)
- Time management
- Excellent multitasking
- Exceptional communication
- Microsoft Word
- Microsoft Excel
- Microsoft Team
- Microsoft Outlook
- Problem Solving
- Detail-oriented approach
- Team player mentality
Languages
Chinese (Mandarin)
Professional
Timeline
Shared Services Data Quality Analyst
C2Q Health Solutions
06.2026 - Current
Associate Banker
JPMorgan Chase
08.2025 - 06.2026
Billing Concierge Advocate
SCAN Health Plan
09.2024 - 08.2025
Customer Service Representative
ROI Call Center Solutions
12.2021 - 09.2023
Homemaker
At Home
04.2013 - 12.2020
Accountant & Bookkeeper
Colleyville Christian School
08.2010 - 04.2013
Tax Advisor
H & R Block
12.2005 - 04.2008
Financial Accounting And Intermediate Accounting
Dallas Community College
08.2002 - 05.2004
Credit Admin Associate
MetroBank N.A.
07.2001 - 12.2004
SR Order Processing Specialist
China Hewlett-Packard Co. Ltd.
09.1992 - 07.2000
Bachelor of Economics - International Business Administration
University of International Business & Economics