Wenying Brown
Billing Concierge Advoate
Grapevine,TX
Summary
Billing Concierge Advocate with over 30 years of experience in providing exceptional customer service and support. Skilled in navigating complex systems and delivering clear communication in both English and Mandarin. Expert in managing client relationships and enhancing customer satisfaction. Known for a calm demeanor and meticulous attention to detail.
Overview
37
37
years of professional experience
6
6
years of post-secondary education
Work History
Billing Concierge Advocate
SCAN Health Plan
Long Beach, CA (Remote)
09.2024 - Current
- Served as an advocate and point of contact for members' questions and concerns regarding benefits, eligibility, referrals, claims, and other aspects of plan benefits and services.
- Educated members, family, providers, and caregivers on benefits and plan options.
- Escalated unresolved member concerns to higher management for resolutions
- Documented transactions by completing member forms, and summarizing actions taken in the appropriate computer system.
Customer Service Representative
ROI Call Center Solutions
12.2021 - 09.2023
- Addressed customer inquiries and resolved issues regarding OTC and Healthy Food Benefits in both Mandarin and English, ensuring a high level of service satisfaction
- Facilitated effective communication and support for Healthy Benefits Plus Members, contributing to a customer-focused environment
Homemaker
At Home
04.2013 - 12.2020
- Managed and maintained all aspects of household operations, including budgeting, meal planning, cleaning, and scheduling, ensuring a nurturing and organized home environment
Accountant & Bookkeeper
Colleyville Christian School
Colleyville, TX
08.2010 - 04.2013
- Managed financial records, ensuring accuracy in student tuition accounts and the development of monthly profit and loss statements
- Executed precise reconciliation of bank statements to maintain fiscal integrity and trust
- Assisted with audit coordination, facilitating efficient review processes and financial transparency
Tax Advisor
H & R Block
Grapevine, TX
12.2005 - 04.2008
- Processed and filed income tax returns for individual taxpayers, ensuring accuracy and compliance with current tax laws
- Participated in annual income tax training to maintain expertise and stay updated on regulatory changes
Credit Admin Associate
MetroBank N.A.
Dallas, USA
07.2001 - 12.2004
- Ensured accuracy and compliance in loan documentation by diligently monitoring exception reports and maintaining organized credit and collateral files
- Supported loan closing and funding processes, effectively meeting the requirements of loan officers and customers while facilitating coordination for internal and external credit audits
SR Order Processing Specialist
China Hewlett-Packard Co. Ltd.
Beijing, China
09.1992 - 07.2000
- Streamlined order processing procedures to enhance operational efficiency and accuracy
- Directed Total Quality Control (TQC) projects, ensuring inventory management and accounts receivable met company standards
Admin Assistant
BC Development Co. Ltd.
Beijing, China
09.1988 - 09.1992
- Facilitated administrative operations for project managers and department leadership, enhancing organizational efficiency
- Managed coordination of public relations activities with government officials and media representatives, supporting company outreach initiatives
Education
Financial Accounting And Intermediate Accounting
Dallas Community College
Dallas, Texas 08.2002 - 05.2004
Bachelor of Economics - International Business Administration
University of International Business & Economics
Beijing, China01-1988
Skills
- Customer Service
- Call Center (Remote)
- Time management
- Excellent multitasking
- Exceptional communication
- Microsoft Word
- Microsoft Excel
- Microsoft Team
- Microsoft Outlook
- Problem Solving
- Detail-oriented approach
- Team player mentality
Languages
Chinese (Mandarin)
Professional
Timeline
Billing Concierge Advocate
SCAN Health Plan
09.2024 - Current
Customer Service Representative
ROI Call Center Solutions
12.2021 - 09.2023
Homemaker
At Home
04.2013 - 12.2020
Accountant & Bookkeeper
Colleyville Christian School
08.2010 - 04.2013
Tax Advisor
H & R Block
12.2005 - 04.2008
Financial Accounting And Intermediate Accounting
Dallas Community College
08.2002 - 05.2004
Credit Admin Associate
MetroBank N.A.
07.2001 - 12.2004
SR Order Processing Specialist
China Hewlett-Packard Co. Ltd.
09.1992 - 07.2000
Admin Assistant
BC Development Co. Ltd.
09.1988 - 09.1992
Bachelor of Economics - International Business Administration
University of International Business & Economics
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