NATASHA MELBOURNE, MSN, RN
Canton,GA
Summary
Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Skilled in building and enhancing relationships, meeting service needs, and maintaining smooth administration of department operations. Recognized for collaborative approach and unwavering commitment to excellence.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Clinical Education Program Coordinator
Northside Hospital
Canton, GA
04.2018 - Current
- Coordinate and facilitate campus Falls Team. Championed the Cherokee campuses transition to the system driven transition to John's Hopkins Activity and Mobility Promotion program (go-live April 2026). Supported efforts to assure Cherokee's ongoing compliance with Fall metrics for 3 consecutive years.
- Direct and steer the growth of Cherokee's Diabetes and Nutrition Education (DNE) services. Led efforts to transition Cherokee's outpatient services to a non-patient access supported service line while assuring >100% productivity goals were met for 3 years consecutively. Guide efforts to assure ongoing accreditation by the American Diabetes Association, audit completed May 2026 with zero findings.
- Redesigned and coordinated Acute Care Residency program across 5 campuses, onboarding an average of 30 nurse residents on a bi-weekly basis.
- Supported the planning, designing, and implemented of several programs for new nurses including: Transition to Practice sessions, simulation lab, preceptor and mentor programs
- Completed self-study and site visit leading to Northside Hospital Clinical Education Department's ANCC Provider Unit re-accreditation with distinction in 2021.
- Trained, reviewed and monitored all ANCC Nursing Continuing Professional Development activities as the Accredited Provider Program Director for Northside Hospital (>200 contact hour activities offered annually).
- Built curriculum and maintained Healthstream Learning Management System for nurse residencies, BLS and certification programs.
Clinical Supervisor
Northside Hospital Cherokee
Canton, GA
07.2017 - 04.2018
- Monitored, analyzed and corrected staff performance and worked with nurse manager to raise standards of practice.
- Worked with nurse manager to develop nursing staff through education, evaluation, performance management and competency improvement
- Responded to crisis situations with calm and professional approach to optimize support.
Nurse Manager
Inpatient Acute Care, WellStar Health System Inc
Marietta, GA
11.2015 - 07.2017
- Oversaw daily operations for a 31 bed acute care inpatient unit.
- Directed, supervised and evaluated work activities of 52 clinical staff.
- Assured continuous survey readiness.
- 4/2017 Joint Commission triennial survey -outcome 0 citations.
- Managed the hiring, onboarding and retention of personnel.
- Decreased a 55% FTE vacancy rate significantly within my first 6 months.
- Promoted a culture of trust through ongoing coaching and team-building.
- Decreased 16% turnover rate and continually met 4% goal.
- Assured quality metric goals were met through continuous process improvements.
- Targeted metrics include: falls, hospital acquired c-diff and pressure ulcers.
- Supported the ongoing optimization of Wellstar's first Graduate Medical Education Residency program.
- Managed fiscal operations, including capital and operational budgets.
- Productivity goal of 95% or greater consistently met.
- Supported consistent improvement in patient satisfaction.
- HCAHPS scores- overall rate the hospital scores climbed over 20 points in twelve months.
Nurse Auditor II
Northside Hospital Atlanta
Sandy Springs, GA
08.2014 - 02.2016
- Met 95% departmental productivity goals within the 1st 90 days of hire.
- Reviewed medical records (MR) to identify and/or analyze diagnoses, procedures and supplies pertaining to hospital stays for verification and adjustment of charges.
- Coordinated the location and retrieval of patient MR and reviewed records for accuracy and completeness ensuring availability of medical records for hospital pre-audit and insurance company audits- focus area Medicare.
Nurse Manager
Miami Children's Hospital
Miami, FL
12.2010 - 08.2014
- Directed operations for seven revenue -generating cost centers: including two Urgent Care Centers (UCCs) offering Lab, X-ray and MRI services.
- Supported the hospital's strategic growth and digitization goals by: assisting in opening four new UCCs across three counties, supporting the implementation of a fracture care service line and an electronic medical records documentation system (Cerner).
- Contributed to the development of the annual department budget through needs assessment, cost analysis, contract negotiations and presentation of budgets for approval.
- Assured revenue targets were met through annual review of CDMs, chart audits and charge reconciliation.
- Exceeded Quality Clinical Excellence Indicator targets consistently over three years utilizing LEAN methodologies and continuous process improvement.
- Targeted metrics included: length of stay, IV infiltrates, medication errors, falls and re-assessments.
- Promoted and assured continuous survey readiness -surveys included: 2014 Joint Commission with zero findings and DOH inspections for Pharmacy and Radiology.
- Supervised patient care services to ensure a high level of customer service.
- Consistently exceeded patient satisfaction targets for three consecutive years.
- Coordinated community events including health fairs and monthly KAPOW (Kids and the Power of Work) events.
Nurse Manager
Miami Children's Hospital
Miami, FL
02.2008 - 12.2010
- Managed daily operations of 24 bed unit overseeing 40+ employees.
- Researched and implemented a mid-shift RN protocol and position on the surgical unit to support the nursing productivity through frequent volume fluctuations.
- Supported hospital's report out to NDNQI for surgical unit by providing data and staff for wound care rounding hospital -wide.
Operations Administrator
Miami Children's Hospital MCH
Miami, FL
02.2006 - 02.2008
- Directed hospital-wide activities to ensure quality services for both internal and external customers as the weekend administrator on duty.
- Responded to and assisted staff in the management of codes, traumas, fires and other disasters.
- Coordinated hospital-wide staffing based on acuity.
- Supervised the shift-to-shift operations of the hospital, to provide consistent quality service to internal and external customers.
- Responded and effectively resolved unplanned circumstances, demands, and challenges facing the hospital.
Clinical Educator
Miami Children's Hospital
Miami, FL
02.2000 - 02.2006
- Supported the department's first recognition as a Top 125 Organization by Training Magazine.
- Coordinated, maintained and presented ongoing educational programs for Clinical staff including: orientation, mandatory education, continuing education courses and in-services.
- Coordinated the MCH Nursing Academy transitional program for new nurses.
- Coordinated educational activities for the community including Career Fairs Future Nurses' Clubs and Nursing Student orientation.
- Developed training for Nursing Leadership including mentorship, coaching and RN manager development.
- Acted as Liaison between the Nursing community and MCH.
- Served as Clinical Faculty for University of Miami and Miami Dade College.
- Additional programs included BLS (instructor), NRP (instructor), preceptor development, mentor program, cultural diversity programs and the bi-annual MCH Pediatric Nursing Conference.
Nurse II
PICU Miami Children's Hospital
Miami, FL
02.1998 - 02.2000
- Provided care to critically ill patient population: duties included assessment, data collection, diagnosing, implementing the appropriate plan of care in collaboration with the MD.
Education
Master of Science - Family Nurse Practitioner
University of Miami
Miami, FL05.2000
Bachelor of Science - Nursing
University of Miami
Miami, FL1998
Bachelor of Science - Radiography
Howard University
Washington, DC1992
Skills
- Problem-solving abilities
- Decision-making
- Multitasking Abilities
- Effective communication
- Leadership training
- Performance Evaluation
- Customer Service
- Team-building
- Needs assessment
- Optimization
- Staffing
- Organizational Leadership
Certification
RN, GA, Expires: January 2028 Basic Life Support (BLS) PNCB Certified Pediatric Nurse (inactive) ANCC Nursing Professional Development Certification (Inactive)
Timeline
Clinical Education Program Coordinator
Northside Hospital
04.2018 - Current
Clinical Supervisor
Northside Hospital Cherokee
07.2017 - 04.2018
Nurse Manager
Inpatient Acute Care, WellStar Health System Inc
11.2015 - 07.2017
Nurse Auditor II
Northside Hospital Atlanta
08.2014 - 02.2016
Nurse Manager
Miami Children's Hospital
12.2010 - 08.2014
Nurse Manager
Miami Children's Hospital
02.2008 - 12.2010
Operations Administrator
Miami Children's Hospital MCH
02.2006 - 02.2008
Clinical Educator
Miami Children's Hospital
02.2000 - 02.2006
Nurse II
PICU Miami Children's Hospital
02.1998 - 02.2000
Master of Science - Family Nurse Practitioner
University of Miami
Bachelor of Science - Nursing
University of Miami
Bachelor of Science - Radiography
Howard University