Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
CustomerServiceRepresentative

Natasha Mounce

Lafayette,IN

Summary

With over 5 years of experience in the billing industry, I have developed expertise in managing billing processes and ensuring accurate and timely invoicing. My attention to detail and deep understanding of billing systems and software consistently result in high levels of accuracy and efficiency. Collaborating effectively with cross-functional teams, I have successfully resolved billing discrepancies and provided exceptional customer service. Seeking a challenging billing role in a dynamic organization where skills can be leveraged and contribute to its success. Gained valuable experience working with Medicare, Medicaid, and various other insurance providers to process and receive payment for claims. Handled appeals for denied claims, demonstrating ability to navigate complex reimbursement processes effectively.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Billing Specialist

Unity Health Care
04.2021 - Current
  • Insurance follow up, Calling to see why the claim isn't paid, Calling patients to obtain new insurance, Adding new insurance, Billing claims, Sending appeals

Billing/Collections Specialist

Rotech Healthcare Inc.
02.2019 - 04.2021
  • All manual re-billing audits are reviewed for accuracy and turned into supervisor for approval before posting, insures release of claim, Contacts payer, patient or location as appropriate, Documents all work done in iWork via notes and patient notes in e Intake, Ensures good communication with locations and payers, Processes all adjustments within iWork, Processes doctor and insurance changes in e Intake, Reports to BCC Supervisor any payer trends preventing payment, Resolves emails from BCC Supervisor/BCM within 48 hours, Reviews patient information in IMBS and e Intake to determine why the claim is unpaid, Reviews patient information in IMBS to determine if an adjustment is valid, Special Projects as assigned by the BCD with specific instructions as to how to complete and when to complete by, Works with BCC Supervisor and Team Lead on resolution of payer and patient issues, Performs other duties as assigned

Shift Leader

Once Upon a Child
02.2018 - 12.2018

Certified Nursing Assistant

Cumberland Pointe Health Campus
01.2015 - 03.2017
  • Provides patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths
  • Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.

Home Health Aide

Indiana Mentor
08.2014 - 01.2015
  • Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands
  • Assists patients by providing personal services, such as, bathing, dressing, and grooming
  • Helps patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene.

Housekeeping

IU HEALTH ARNETT
01.2013 - 03.2014
  • Sweep, scrub, mop and polish floors; vacuum clean carpets, rugs and draperies; shampoo carpets, rugs and upholstery; dust and polish furniture and fittings; clean metal fixtures and fittings; empty and clean trash containers; dispose of trash in a sanitary manner; clean wash basins, mirrors, tubs and showers; wipe down glass surfaces; make up beds and change linens as required; tidy up rooms; wash windows as scheduled; sort, wash, load and unload laundry; iron and press clothing and linens; sort, fold and put away clean laundry; operate mechanized cleaning equipment; maintain all cleaning equipment and materials in a safe and sanitary working condition; monitor and report necessary domestic repairs and replacements

Waitress

PEPES MEXICAN RESTAURANT
01.2009 - 01.2011
  • Check patrons' identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages
  • Collect payments from customers
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
  • Take orders from patrons for food or beverages
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.

Education

Pharmacy

Penn Foster Career School
Lafayette, IN

Skills

  • Medical office experience
  • Billing systems and software
  • Insurance Verification
  • Claims Processing
  • HIPAA Compliance
  • Claim submission
  • Denial Management
  • Customer Engagement
  • Medical Billing Expertise
  • Patient account management
  • Record preparation
  • Research and due diligence
  • Billing and Invoicing
  • Microsoft Office
  • Customer Service
  • Customer service support
  • Account updating
  • Decision-Making
  • Paperwork and documentation
  • Customer Account Management
  • Customer Contact

Certification

  • CNA1501549, 04/01/15, 04/01/20

Assessments

  • Cashier skills, Highly Proficient, 03/01/21, Counting cash, processing transactions, following written procedures, and attending to details
  • Supervisory skills: Motivating & assessing employees, Highly Proficient, 01/01/19, Measures a candidate's ability to motivate the performance of others through feedback to identify improvements or corrective actions
  • Medical receptionist skills, Proficient, 03/01/21, Managing physician schedules and maintaining accurate patient records
  • Work style: Reliability, Completed, 03/01/21, Tendency to be dependable and come to work
  • Verbal communication, Expert, 03/01/21, Speaking clearly, correctly, and concisely

Timeline

Billing Specialist

Unity Health Care
04.2021 - Current

Billing/Collections Specialist

Rotech Healthcare Inc.
02.2019 - 04.2021

Shift Leader

Once Upon a Child
02.2018 - 12.2018

Certified Nursing Assistant

Cumberland Pointe Health Campus
01.2015 - 03.2017

Home Health Aide

Indiana Mentor
08.2014 - 01.2015

Housekeeping

IU HEALTH ARNETT
01.2013 - 03.2014

Waitress

PEPES MEXICAN RESTAURANT
01.2009 - 01.2011

Pharmacy

Penn Foster Career School
Natasha Mounce