Natasha Murphy
Miami,FL
Summary
Dynamic hospitality professional with extensive experience at Flanigan's Seafood Bar and Grill and Starbucks. Proven ability to enhance customer satisfaction through exceptional service and effective multitasking. Skilled in cash management and fostering teamwork, consistently delivering positive dining experiences while expertly recommending menu items to guests.
Overview
4
4
years of professional experience
Work History
Waitress
Flanigan's Seafood Bar and Grill
05.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Assistant Manager
Starbucks
07.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Education
Architecture
Miami Dade College
Miami, FLSkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Decision-making
- Hospitality service expertise
- Menu recommendations
- High volume dining
- Table bussing
- Upselling techniques
Timeline
Waitress
Flanigan's Seafood Bar and Grill
05.2023 - Current
Assistant Manager
Starbucks
07.2021 - Current
Architecture
Miami Dade College