NATASHA NDLOVU
Bristol
Summary
Detail-oriented and highly skilled EMR Data Abstractor with extensive experience in electronic medical records abstraction, data accuracy, and compliance. Proven track record of supporting EPIC Go-Live implementations as an effective At-the-Elbow (ATE) support specialist, training clinical staff, resolving real-time system issues, and optimizing workflow adoption. Demonstrated expertise in EMR review, data validation, and quality assurance to enhance patient care and support regulatory compliance. Adept at working collaboratively in fast-paced healthcare environments to ensure seamless EMR transitions and reliable data integrity.
Overview
11
11
years of professional experience
Work History
Epic EMR Help Desk
Northwell Health
New York, NY
10.2025 - 12.2025
- Provided Epic EMR Help Desk support to clinical and non-clinical users across multiple facilities.
- Triaged and resolved incidents related to access, login issues, documentation errors, orders, MAR, and workflow navigation.
- Accurately documented tickets, resolutions, and escalation steps.
- Escalated complex issues to application, security, and technical teams while maintaining communication with end users.
- Delivered clear verbal and written support ensuring high customer satisfaction.
Intermountain Health
09.2025 - 10.2025
- Provided Epic at-the-elbow support during go-live operations.
- Assisted providers with charting, order entry, MAR navigation, and documentation workflows.
- Supported front desk with registration, scheduling, and check-in.
- Delivered real-time troubleshooting and reinforced workflow best practices.
Brown University
Providence, RI
08.2025
- Provided Epic Ambulatory ATE support to clinicians and staff.
- Assisted with charting, orders, In Basket navigation, and documentation workflows.
- Delivered one-on-one training and real-time troubleshooting.
- Ambulatory Skills
EMR Data abstractor
Well Star
Augusta, GA
10.2024
- Executed comprehensive EMR abstraction processes, improving accuracy and efficiency in patient data management.
- Applied best practices in data entry, contributing to measurable improvements in data integrity and overall care outcomes.
- Maintained meticulous records, ensuring audit-readiness and upholding stringent quality assurance standards.
Epic Ambulatory Go-Live Support ATE Specialist
Memorial Hermann Hospital
Woodland, TX
09.2024 - 11.2024
- Provided ATE support for Nurses on an inpatient Ortho medical surgical unit
- Assisted in documenting on MAR administration, on flow sheet assessment and much more
- Assisted in arriving a pt
- And completing admission documentation on new arrivals
- Provided support with completing blood administration, insulin dual sign off, and heparin drips
- Contact the help desk and submit tickets when needed
- Help staff place beds on hold for incoming patients and show staff how to request and fill patient transport documents.
Epic Ambulatory Consultant
Virtua Health
Mt Laurel Township, NJ
06.2024 - 06.2024
- Provided ATE support for Nurses on an inpatient Ortho medical surgical unit
- Assisted in documenting on MAR administration, on flow sheet assessment and much more
- Assisted in arriving a pt
- And completing admission documentation on new arrivals
- Provided support with completing blood administration, insulin dual sign off, and heparin drips
Epic Go-Live Consultant
Connecticut Orthodontic Specialists
Milford, CT
05.2024 - 06.2024
- One on One training to Physicians support pulmonary department
- Trained the front desk office how to schedule/register patient appointments
- Prior to EMR Go-live, I met with clinic physicians and managers to understand the current workflow
- Trained the Nurses and Medical assistant on Med-Rec
Ambulatory ATE Go-Live Support Specialist
Thompson Healthcare and Sports Medicine
Forked River, NJ
01.2024 - 02.2024
- Implemented test cases and scripts to validate system performance prior to deployment
- Conducted user acceptance testing sessions to verify functionality of applications before go-live date.
Epic Cadence ATE Support Consultant
Albany Medical Center Hospital
Albany, NY
01.2024 - 02.2024
- Applied best practices for data entry, improving integrity and patient outcomes.
- Maintained comprehensive records to support audit readiness and quality assurance efforts.
- Supported implementation of Epic Cadence system to enhance patient scheduling efficiency.
- Assisted in training staff on Epic Cadence functionalities and best practices.
EMR Data ABSTRACTOR
RWJ University Hospital
Newark, NJ
09.2023 - 10.2023
- Maintained comprehensive records to support audit readiness and quality assurance efforts.
- Streamlined review workflows to accelerate care delivery and enhance data reliability.
- Performed EMR audits to find and correct documentation errors, boosting data integrity.
Epic Ambulatory Go Live Consultant
University Hospital & Clinic
Cleveland, OH
08.2023 - 09.2023
- Provided elbow support for various physicians and nurses in several departments
- Provided training for front desk staffs on how to register and schedule patient
- Building smart phrases for providers to help them with their notes.
Cerner Consultant Power Chart and Radnet
Westchester Medical Cerner
New York, NY
07.2023 - 08.2023
- Helped in printing wrist bands, and labels for specimen collections.
- Assisted PET Scan Techs, MRI, X-ray Techs, Ultrasound/X-ray Tech to change orders and cancel orders.
- Aided radiologist front desk with scheduling.
- Shown workflow issues, worked with staff to resolve issues, and provided additional support and training.
- Supported techs on how to transfer images from the radnet system to Pac’s.
- Ensured the timely completion of all Cerner-related workflow.
- Worked with techs on how to document the radiation degree for Fluro.
Epic Cadence ATE Support Consultant
Codman Square Health Center
Boston, MA
05.2023 - 06.2023
- One on One training to Physicians support pulmonary department
- Trained the front desk office how to schedule/register patient appointments
- Prior to EMR Go-live, I met with clinic physicians and managers to understand the current workflow
- Trained the Nurses and Medical assistant on Med-Rec
- Trained the provider in how to create and edit Progress Note
- Trained the physicians how to use the Dragon/command the Dragon
- Trained provider how to create and edit Progress Note, with the usage of Tip sheets.
EMR Data abstraction
RWJBH - Monmouth Medical Center
Long Branch, NJ
03.2023
- Reviewed and abstracted detailed patient records, strengthening compliance and care support.
- Performed EMR audits to identify and correct documentation errors, boosting data integrity.
- Standardized documentation protocols, improving efficiency and audit preparedness.
Ambulatory
Starling Physicians
Bristol, CT
01.2023 - 02.2023
- Provided support to nurses with Cancer patient documentation
- Provided one on one support to Oncology providers with treatment plans, Placing orders and chart documentation
- Building smart phrases for providers to help them with their notes
- Creating order panels and preferences list.
Power Chart/Revenue Cycle Specialist
Marshfield Medical Center
01.2023 - 02.2023
- Provided ancillary support on how to schedule both new and existing patient appointments.
- Trained end-users to effectively register, room and check patients for their appointments.
- Supported clinical staff and physicians with placing orders and documenting their labs, notes in Powerchart.
- Assisted in printing wristbands, and labels for specimen collections.
- Assisted MRI, X-ray Techs, and Ultrasound/X-ray Tech to change orders and cancel orders.
- Identified workflow issues, worked with staff to resolve issues, and provided additional support and training.
Epic ClinDoc ATE Support
Mount Sanai Hospital
New York, NY
12.2022 - 12.2022
- One to one charting in testing environment with end users
- Provided elbow to elbow support for Nurses and Doctors at the Surgical Intensive care unit
- Trained Nurses in the use of Epic Medication administration record and implementation
- Provided support with placing orders for medications, labs, procedures, and consults
- Rendered support in creating smart text, smart phrases, and preferences.
Ambulatory Consultant
CHI Saint Joseph Hospital
London, KY
09.2022 - 10.2022
- Provided support to nurses with Cancer patient documentation
- Provided one on one support to Oncology providers with treatment plans, Placing orders and chart documentation
- Building smart phrases for providers to help then with their notes
- Creating order panels and preferences list.
Ambulatory ATE Support
Emory University Hospital
Atlanta, GA
07.2022 - 09.2022
- Provided elbow support for various physicians and nurses in several departments
- Provided training for front desk staffs on how to register and schedule patient
- Provided training to clinicians on the use of Note writer
- Trained end users on the use and simplification of In Basket
Ambulatory ATE Go-Live Support
VCU
Richmond, VA
10.2021 - 11.2021
- Support (GO -Live)
- Trained Physicians how to document cancer staging
- Trained Physicians how create treatment plans based on standardized oncology protocols
- Trained physicians on how to document progress note, add visit diagnosis to problem list
Technical Dresser Rehearsal
University Hospital
Columbia, MO
03.2021 - 07.2021
- Responsible for the training, supervision and structuring a Team of 5 technicians for the project
- Led the team in testing of all deployed PCs, default printers, Specimen label printers, Document scanners, Bar-code scanners in all departments and make sure they are properly labeled, configured and ready for Go-Live
- Escalated errors discovered in testing and followed up with the local Tech Ops to ensure all errors are corrected
- Worked directly with floor and shift managers making sure all floors' computers and peripherals are available for testing at scheduled times
- Ensure the Downtime computers and its printers and Emergency power supply are in place
- All Tracking boards, Anesthesia carts, & Rovers are properly tested and working at all times.
Epic Trainer/Support
St Mary Medical Center
Long Beach, CA
04.2021 - 05.2021
- Provide Elbow support to the End user from the environment and Transportation department
- Assisted in scheduling housekeepers to designated floors for room cleaning, tidy
- Elbow support to make sure patients who are discharged are ready to be moved from their room
- Worked directly with floor and shift managers making sure all floors' rooms are available for the next patient to be moved into by assigning Housekeepers, using their page
- Making sure the transportation department managers properly document their transported patients.
Epic Ambulatory/Orders Support Trainer
University Hospital
Columbia, MO
01.2021 - 03.2021
- Supported physicians with medication reconciliation for admission, discharge, and transfer
- Supported physicians with signing notes and orders from in basket
- Supported nurses with charting vitals, I/O, problem lists, creating episodes and documentation
- Supported nurses with charting and documenting medication.
Epic Inpatient Activation support trainer
California Pacific Medical Center
CA
09.2020 - 11.2020
- Provide physician help with CPOE utilizing smart phases and macros
- Supported OB L&D triage department
- Assessing/triaging/admitting Pt
- Provided elbow support for various physicians and nurses in several departments
- Trained end users on the use and simplification of In Basket.
Epic Inpatient/Orders support
Grady Health System
Atlanta, GA
05.2020 - 08.2020
- Provided elbow support for various physicians and nurses in several departments
- Provided training for front desk staffs on how to register and schedule patient
- Provided training to clinicians on the use of Note writer
- Trained end users on the use and simplification of In Basket
- Work closely with the implementation and the application teams during the go-live process
ADT Elbow Support
University Hospital Cleveland Medical
Ohio, OH
12.2019 - 02.2020
- Provide Elbow support to the End user from the environment and Transportation department
- Assisted in scheduling housekeepers to designated floors for room cleaning, tidy
- Elbow support to make sure patients who are discharged are ready to be moved from their room
- Worked directly with floor and shift managers making sure all floors' rooms are available for the next patient to be moved into by assigning Housekeepers, using their page
- Making sure the transportation department managers properly document their transported patients.
Epic Support
Northside Health
Atlanta, GA
09.2019 - 11.2019
- Supported Power-chart Health Maintenance, Power-Notes, Power-Plans, and Dynamic Doc
- Supported Physicians in workflow education and personalization
- Nurse training on clinic drawn labs, scheduling procedures, entering pharmacy information, completing power forms on patient intake
- Supported providers on addressing message center and dragon set up during go-live.
ATE Support trainer
Montague Health
CA
03.2019 - 05.2019
- Provided ATE support for Nurses on an inpatient Ortho medical surgical unit
- Assisted in documenting on MAR administration, on flow sheet assessment and much more
- Assisted in arriving a pt
- And completing admission documentation on new arrivals
- Provided support with completing blood administration, insulin dual sign off, and heparin drips
- Contact the help desk and submit tickets when needed
- Help staff place beds on hold for incoming patients and show staff how to request and fill patient transport documents.
Epic Ambulatory/Orders Trainer
Mercy Hospital Northwest Arkansas
AR
06.2018 - 10.2018
- Trained Providers on the use and simplification of their In-Basket
- Trained/Elbow support the doctors on how to place orders using order-set, creating Smart phrases for their notes, and navigating through the system
- Provided One on One training to Providers on the use of Note writer and using their Smart Tools
- Train Doctors with orders, making favorites, building preference list, and writing discharge instructions.
Epic Ambulatory Trainer/Cadence
Franciscan Alliance Health
Hammond, IN
01.2018 - 03.2018
- One on One training to Physicians support pulmonary department
- Trained the front desk office how to schedule/register patient appointments
- Prior to EMR Go-live, I met with clinic physicians and managers to understand the current workflow
- Trained the Nurses and Medical assistant on Med-Rec
- Trained the provider in how to create and edit Progress Note
- Trained the physicians how to use the Dragon/command the Dragon
- Trained provider how to create and edit Progress Note, with the usage of Tip sheets.
Epic Ambulatory Trainer/Activation Support
Sacred Heart Hospital
Pensacola, FL
06.2017 - 10.2017
- Trained and Provide expert at the elbow support to clinical healthcare end-users and healthcare providers in an acute care or ambulatory setting
- Provided the first level of support in answering questions and facilitating issues to be logged
- Communicate with end-users for problem resolution
- Demonstrate customer service skills regarding responsiveness to customer requests for support assistance, whether troubleshooting or problem solving.
Cadence application Trainer
Lourdes Hospital
Paducah, KY
03.2017 - 05.2017
- Provided elbow support for various physicians and nurses in several departments
- Provided training for front desk staffs on how to register and schedule patient
- Provided training to clinicians on the use of Note writer
- Trained end users on the use and simplification of In Basket
- Work closely with the implementation and the application teams during the go-live process
- Design departmental workflow sheets to help improve patients care.
Epic Cadence Elbow support
Rutgers University Hospital
Newark, NJ
12.2016 - 02.2017
- Provided elbow support to the front desk staffs on patient's registration and appointment setting in the Physical/occupational therapy
- Supported the physical therapist with patient documentation, also making sure charges are being dropped appropriately
- Elbow support to the front desk staff in scheduling surgery for patients in the Cardiology department in an inpatient department
- Assisted the surgeons with charges being dropped after surgery is completed and giving follow up to patients.
Help Desk Technician
Arwyp Medical Centre
Johannesburg, Gauteng
01.2015 - 12.2016
- Resolved network connectivity issues.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Collaborated with IT team members to identify system requirements and resolve problems.
Education
No Degree - Medical Billing And Coding
Rasmussen University
Saint Cloud, MN04-2026
No Degree - CNA
Northeast Medical Institute
New Haven, CT10-2021
undefined
Mews University
Pretoria, South AfricaAssociate of Arts - Hospitality Management
Tshwane University of Technology
South Africa10.2017
Skills
- Information extraction
- Clinical data management
- HIPAA
- Healthcare compliance
- Workflow optimization
Timeline
Epic EMR Help Desk
Northwell Health
10.2025 - 12.2025
Intermountain Health
09.2025 - 10.2025
Brown University
08.2025
EMR Data abstractor
Well Star
10.2024
Epic Ambulatory Go-Live Support ATE Specialist
Memorial Hermann Hospital
09.2024 - 11.2024
Epic Ambulatory Consultant
Virtua Health
06.2024 - 06.2024
Epic Go-Live Consultant
Connecticut Orthodontic Specialists
05.2024 - 06.2024
Epic Cadence ATE Support Consultant
Albany Medical Center Hospital
01.2024 - 02.2024
Ambulatory ATE Go-Live Support Specialist
Thompson Healthcare and Sports Medicine
01.2024 - 02.2024
EMR Data ABSTRACTOR
RWJ University Hospital
09.2023 - 10.2023
Epic Ambulatory Go Live Consultant
University Hospital & Clinic
08.2023 - 09.2023
Cerner Consultant Power Chart and Radnet
Westchester Medical Cerner
07.2023 - 08.2023
Epic Cadence ATE Support Consultant
Codman Square Health Center
05.2023 - 06.2023
EMR Data abstraction
RWJBH - Monmouth Medical Center
03.2023
Ambulatory
Starling Physicians
01.2023 - 02.2023
Power Chart/Revenue Cycle Specialist
Marshfield Medical Center
01.2023 - 02.2023
Epic ClinDoc ATE Support
Mount Sanai Hospital
12.2022 - 12.2022
Ambulatory Consultant
CHI Saint Joseph Hospital
09.2022 - 10.2022
Ambulatory ATE Support
Emory University Hospital
07.2022 - 09.2022
Ambulatory ATE Go-Live Support
VCU
10.2021 - 11.2021
Epic Trainer/Support
St Mary Medical Center
04.2021 - 05.2021
Technical Dresser Rehearsal
University Hospital
03.2021 - 07.2021
Epic Ambulatory/Orders Support Trainer
University Hospital
01.2021 - 03.2021
Epic Inpatient Activation support trainer
California Pacific Medical Center
09.2020 - 11.2020
Epic Inpatient/Orders support
Grady Health System
05.2020 - 08.2020
ADT Elbow Support
University Hospital Cleveland Medical
12.2019 - 02.2020
Epic Support
Northside Health
09.2019 - 11.2019
ATE Support trainer
Montague Health
03.2019 - 05.2019
Epic Ambulatory/Orders Trainer
Mercy Hospital Northwest Arkansas
06.2018 - 10.2018
Epic Ambulatory Trainer/Cadence
Franciscan Alliance Health
01.2018 - 03.2018
Epic Ambulatory Trainer/Activation Support
Sacred Heart Hospital
06.2017 - 10.2017
Cadence application Trainer
Lourdes Hospital
03.2017 - 05.2017
Epic Cadence Elbow support
Rutgers University Hospital
12.2016 - 02.2017
Help Desk Technician
Arwyp Medical Centre
01.2015 - 12.2016
undefined
Mews University
No Degree - Medical Billing And Coding
Rasmussen University
No Degree - CNA
Northeast Medical Institute
Associate of Arts - Hospitality Management
Tshwane University of Technology