Natasha Ndlovu
STATE_US
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
1
1
year of professional experience
Work History
Epic Helpdesk
Northwell Health
New York, NY
09.2025 - Current
.
- Developed documentation and training materials for new software updates and best practices.
- Supported implementation of Epic Cadence functionalities for healthcare client projects.
- Assisted in troubleshooting system issues, ensuring minimal disruption to operations.
- Collaborated with cross-functional teams to streamline scheduling processes within Epic systems.
Epic ATE Support Specialist
CSI Companies
Florida City, FL
- Current
- Collaborated with cross-functional teams to enhance system functionality and user experience.
- Conducted training sessions for staff on Epic ATE tools and best practices.
- Diagnosed and troubleshot application errors to minimize downtime and improve service delivery.
- Assisted in gathering user feedback to inform system enhancements and updates.
- Documented processes and procedures for knowledge sharing among team members.
- Coordinated with IT departments to implement software updates and upgrades seamlessly.
Education
Medical Billing And Coding -
Rasmussen University
Saint Cloud, MN6 2026
Associate of Science - Hospitality Management
Tshwane university of technology
Pretoria, South Africa10 2017
Skills
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Appointment scheduling
- Multitasking and organization
- Call screening
- Referral coordination
- Pre-admission requests
Timeline
Epic Helpdesk
Northwell Health
09.2025 - Current
Associate of Science - Hospitality Management
Tshwane university of technology
Epic ATE Support Specialist
CSI Companies
- Current
Medical Billing And Coding -
Rasmussen University
EXPERIENCE
01-2024