Kendra Hopkins
Customer service Rep
Kansas City,MO
Summary
Firm and determined Collections Representative committed to collecting amounts owed. Quickly resolve settlements through effective negotiation. Proven success in consistently handling crucial issues diplomatically.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Collections Representative
Bread Finacial
Kansas City, MO
04.2022 - 08.2023
- Advised debtors on payment options and set up payment plans.
- Reasoned with customers and attempted to negotiate full balance payments.
- Upheld privacy and security requirements for customer information.
- Used effective questioning techniques to clarify why debtors were delinquent.
- Developed strong communication and organizational skills through working on group projects.
- Worked effectively in fast-paced environments.
Collections Representative
US Bank NA
Overland Park, KS
12.2019 - 11.2021
- Reasoned with customers and attempted to negotiate full balance payments.
- Advised debtors on payment options and set up payment plans.
- Handled irate customers smoothly to achieve performance targets.
- Upheld privacy and security requirements for customer information.
- Used effective questioning techniques to clarify why debtors were delinquent.
Customer Service Representative
H&r Block
Kansas City, MO
11.2020 - 05.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Accounting Clerk
Russel Stovers
Kansas City, MO
03.2019 - 03.2021
- Processed both outgoing and incoming payments and invoices.
- Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities.
- Supported clerical and administrative needs of senior department staff.
- Updated accounting ledger and journals with updated transaction information.
- Kept records current and accurate with skilled reconciliations and variance resolutions.
Skills
- Skip tracing
- Automated dialer experience
- Effective negotiator
- Installment plan set up
- Data entry
- Risk management
- Payment acceptance
- Trend Identification and Forecasting
- Scripted conversations
- Billing practices
- Performance improvement techniques
Education
Westport High School
08.2006 - 05.2010
Timeline
Collections Representative
Bread Finacial
04.2022 - 08.2023
Customer Service Representative
H&r Block
11.2020 - 05.2021
Collections Representative
US Bank NA
12.2019 - 11.2021
Accounting Clerk
Russel Stovers
03.2019 - 03.2021
Westport High School
08.2006 - 05.2010