Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Reliable production professional ready to apply abilities and contribute to company success. Efficient in taking on any job and completing high-quality work.
Hi, I’m
Natasha Palmer
Call Center Customer Service Representative
Dayton,OH
Summary
Overview
10
years of professional experience
Work History
Dmax
Assembly Productions Operator
07.2015 - Current
Job overview
- Collaborated with peers and other business areas to leverage best practices.
- Set up and adjusted machines for day-to-day operations.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Monitored progress of variety of projects to resolve issues that arose.
- Trained and guided team members to maintain high productivity and performance metrics.
- Inspected final products for defects and flaws using proper QA procedures.
- Performed regular safety audits to establish compliance with safety regulations.
- Followed detailed assembly instructions, processes and procedures
- Assembled production parts with high degree of accuracy and precision using hand and power tools
Synchrony Call Center
Customer Service Representative Specialist
03.2012 - 07.2015
Job overview
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided primary customer support to internal and external customers
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Complied with company policies and procedures by encouraging positive and effective work environment among employees
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Victoria's Secret Call Center
Customer Service Sales Representative
02.2009 - 12.2012
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Communicated professionally with colleagues, freelancers and clients.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked flexible hours; night, weekend, and holiday shifts
- Determined customer needs and interests to recommend product to customers.
- Handled customer inquiries and high-volume calls to solve billing and ordering problems, independently resolving 10% of issues
- Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfilment.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes
- Resolved complaints to satisfy customers and encourage future transactions
- Answered phone with friendly greeting to create positive inbound calling experience for customers
- Made average of 50 outbound and inbound calls per day
General Motors, GM
Assembly Line Production Worker
07.2001 - 11.2008
Job overview
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
- Trained new employees and promoted supportive, performance-oriented atmosphere by, instructing each in use of machinery, standard operating procedures and company policies.
- Continuously checked products for quality assurance according to strict guidelines.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors
- Assisted quality assurance by inspecting items and removing defective parts
- Streamlined production process to maximize safety and productivity
- Performed visual and functional inspection of components to determine quality and identify defects
Education
Patterson Career CenterDayton, OH
High School Diploma
06.2001
University Overview
Skills
- Verbal and Written Communication
- Shipping Procedures
- Greeting Visitors
- Quality Assurance Standards
- Material Handling
- Equipment Operation
- Team Support
- Microsoft PowerPoint
- Retail Sales Customer Service
- Active Listening
- Credit Card Payment Processing
- Money Handling Abilities
- Shipping and Receiving Understanding
- Skilled Machine Operator
- Equipment Operator Signals
- Operator Checks
- Quality Inspections
- Assembly and Production
- Safety Protocols
- Checking Product Quality
- Production Line
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assembly Productions Operator
Dmax
07.2015 - Current
Customer Service Representative Specialist
Synchrony Call Center
03.2012 - 07.2015
Customer Service Sales Representative
Victoria's Secret Call Center
02.2009 - 12.2012
Assembly Line Production Worker
General Motors, GM
07.2001 - 11.2008
Patterson Career Center
High School Diploma
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