Natasha Pearson
Las Vegas,NV
Summary
Dynamic professional with a proven track record at Economic Opportunity Board of Clark County, adept in data entry and compassionate communication. Excelled in enhancing customer satisfaction and compliance through critical thinking and effective case management. Achieved significant improvements in process efficiency and client relations, demonstrating a keen ability to address and resolve complex issues.
Overview
11
11
years of professional experience
Work History
Lead Intake Specialist
Economic Opportunty Board of Clark County
05.2021 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
Case Manager
Clark County
05.2020 - 05.2021
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Accounts Payable Specialist
Molasky Group
08.2013 - 05.2020
- Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
- Reduced invoice processing time with accurate data entry and timely vendor communication.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Facilitated dispute resolution between company departments and vendors regarding payment issues or discrepancies in invoicing.
Education
Bachelor of Arts - Accounting
UNLV
Las Vegas03-2008
Skills
- Data entry
- Intake assessment
- Compassionate communication
- Critical thinking skills
Timeline
Lead Intake Specialist
Economic Opportunty Board of Clark County
05.2021 - Current
Case Manager
Clark County
05.2020 - 05.2021
Accounts Payable Specialist
Molasky Group
08.2013 - 05.2020
Bachelor of Arts - Accounting
UNLV
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