NATASHA Peters
Vandalia,IL
Summary
- Dedicated professional with extensive experience in hospitality and design, including a role at Ramanda as a Housekeeper. Expert in deep cleaning and guest relations, consistently enhancing guest satisfaction. Proven ability to train staff and optimize workflows, ensuring compliance with safety standards while maintaining a welcoming environment.
Overview
6
6
years of professional experience
Work History
Hotel Housekeeper
Ramanda
Vandalia, IL
06.2025 - Current
- Maintained cleanliness and organization in guest rooms and common areas.
- Ensured compliance with safety and sanitation standards throughout the hotel.
- Conducted routine inspections to identify maintenance needs and report issues promptly.
- Collaborated with team members to optimize cleaning schedules and workflows.
- Utilized cleaning chemicals and equipment safely, following manufacturer guidelines.
- Assisted in training new staff on hotel housekeeping protocols and procedures.
Embroidery Specialist
Sports Graphic and Designs
Effingham, IL
03.2025 - 05.2025
- Operated embroidery machines to produce high-quality designs efficiently.
- Assisted in selecting appropriate threads and fabrics for various projects.
- Collaborated with team members to troubleshoot machine issues promptly.
- Maintained clean and organized workstations to ensure optimal workflow.
- Followed design specifications closely to achieve accurate results.
- Adapted quickly to new techniques and equipment as needed.
- Monitored production processes for consistency and quality assurance.
- Positioned hoops on fabric, trimmed unnecessary threats and folded and bagged items to prepare for delivery to customers.
- Maintained embroidery machine by threading needles with appropriate thread colors and replacing needles when necessary.
- Performed quality assurance duties by reviewing embroidery orders for compliance with customer purchase orders and requests.
Restaurant Hostess
Taco Fiesta
Vandalia, IL
05.2019 - 09.2021
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservations and waitlists using restaurant management software.
- Communicated effectively with servers and kitchen staff to optimize guest service.
- Handled guest inquiries and complaints, resolving issues promptly and professionally.
- Maintained cleanliness and organization of the front-of-house area.
- Monitored dining room flow to enhance seating efficiency during peak hours.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Vandalia Community High School
Vandalia, IL05.2004
Skills
- Bed making proficiency
- Cleaning techniques
- Bathroom cleaning proficiency
- Room turnover
- Guest relations
- Odor control methods
- Laundry expertise
- Waste disposal methods
- Chemical handling
- Surface dusting
- Deep cleaning
- Dusting
- Sanitizing
Timeline
Hotel Housekeeper
Ramanda
06.2025 - Current
Embroidery Specialist
Sports Graphic and Designs
03.2025 - 05.2025
Restaurant Hostess
Taco Fiesta
05.2019 - 09.2021
Vandalia Community High School