Natasha Reath
MIAMI,FL
Summary
Results-driven hospitality leader with a proven track record of executing full-service hotel turnarounds, driving RevPAR growth, and optimizing operational performance across Rooms Division and total hotel operations. Experienced in leading teams of 50+ in Marriott environments, improving guest satisfaction scores, strengthening financial performance, and delivering above-budget results. Recognized for transforming underperforming assets into high-performing operations through strategic leadership, labor optimization, and revenue-focused execution.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
AC Hotel Miami Beach -
Miami, FL
12.2024 - Current
- Lead full hotel operations while maintaining direct oversight of Rooms Division (Front Office & Housekeeping)
- Directed successful turnaround from long-term Red Zone to Clean Slate status (July 2025)
- Improved operational flow between Front Desk and Housekeeping, enhancing room readiness and guest arrival experience
- Increased AES by +20 points YoY, achieving 100% leadership score
- Positioned hotel to exceed annual financial goals by $30K+ above budget
- Grew Group & Banquet segmentation to 17% of total revenue (highest in 10-year history)
- Improved RevPAR performance to 138 (Set 1) / 120.6 (Set 2)
- Strengthened GSS and Intent to Recommend through service recovery and front-line coaching
- Optimized labor efficiency across Rooms and hotel operations through strategic scheduling and productivity controls
- Led recruitment, onboarding, and leadership development across departments
- Room Division Leader with full accountability for Front Office and Housekeeping performance, guest experience and labor optimization
Assistant General Manager
Courtyard Miami Airport West Doral - 145 rooms
Doral, Florida
09.2023 - 12.2024
- Oversaw full hotel operations with strong focus on Rooms Division execution and guest experience
- Improved Guest Satisfaction Score by +16 points YoY through service and training initiatives
- Maintained labor productivity at 102% POR/PAR, balancing service delivery with cost control
- Strengthened coordination between Front Office and Housekeeping to improve room turnaround efficiency
- Managed payroll, staffing, and scheduling for multi-department operations
- Led financial performance through budgeting, forecasting, and P&L analysis
- Improved Financial Control Audit score from 69 → 85 (+16 points)
Assistant General Manager
Residence Inn by Marriott -201 rooms
Sunny Isles Beach
08.2022 - 09.2023
- Supported full hotel operations with emphasis on Rooms Division performance in a 201-room high-occupancy property
- Increased productivity and budget performance by 20%
- Improved front desk service delivery and guest communication standards
- Oversaw room inventory, guest issue resolution, and service recovery execution
- Managed a $3M American Airlines corporate account while supporting overall hotel revenue strategy
Senior Event Manager
Courtyard Coconut Grove -201 room
Miami, FL
01.2022 - 08.2022
- Increased Group & Banquet segmentation by 14%, contributing to total hotel revenue growth
- Partnered with Rooms Division to ensure seamless group arrivals and guest experience execution
- Coordinated with Front Office and Housekeeping to ensure room readiness for large groups
Operations Manager
Courtyard Coconut Grove - 201 room
01.2021 - 02.2022
- Managed daily hotel operations with direct oversight of Front Desk and Housekeeping coordination
- Conducted room inspections and ensured compliance with brand cleanliness standards
- Led payroll reconciliation, scheduling, and staffing for Rooms-related departments
- Managed guest concerns, service recovery, and chargeback resolution
Education
Medical Assistance - Nursing
Robert Morgan Vocational Technical Institute
Miami, FL06-2018
High School Diploma -
Miami Palmetto Senior High School
06-2006
Skills
- Full Hotel Operations & Rooms Division Leadership
- Revenue Strategy (RevPAR, ADR, GOP)
- P&L Management & Budgeting
- Labor Management (POR/PAR)
- Guest Experience (GSS, AES)
- Payroll & HR Administration
- Talent Development & Training
- Brand Standards & Compliance
References
Reference upon request
Timeline
Assistant General Manager
AC Hotel Miami Beach -
12.2024 - Current
Assistant General Manager
Courtyard Miami Airport West Doral - 145 rooms
09.2023 - 12.2024
Assistant General Manager
Residence Inn by Marriott -201 rooms
08.2022 - 09.2023
Senior Event Manager
Courtyard Coconut Grove -201 room
01.2022 - 08.2022
Operations Manager
Courtyard Coconut Grove - 201 room
01.2021 - 02.2022
Medical Assistance - Nursing
Robert Morgan Vocational Technical Institute
High School Diploma -
Miami Palmetto Senior High School