Natasha Rivera
Forney,Texas
Summary
Highly flexible and adaptable, transition easily from small to large tasks, working individually and on a team. Extremely organized and detailed - oriented with a history of success in demanding work environments that require high levels of precision. Outstanding problem solving skills; careful to approach situations in an objective manner, to employ a thorough and knowledgeable analysis, and perform the necessary research to effectively resolve issues. Friendly Auto Claims Adjuster experienced in evaluating claims to determine liability, ensuring validity and negotiating settlement value. Talented at completing loss reports, confirming coverage and answering clients' inquiries. Sound knowledge of damage assessment procedures and claims investigations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Claims Associate
Sedgwick Claims Management Services Inc.
Farmers Branch, Texa
02.2024 - 05.2024
- Assessed claims to determine validity and appropriateness of coverage according to policy guidelines.
- Conducted research on claim issues, utilizing available resources such as databases and other documentation.
- Analyzed data and formulated decisions regarding the approval or denial of claims.
- Processed payments for approved claims in a timely manner, adhering to established payment schedules and procedures.
First Notice of Loss Agent
Alacrity Solutions
Irving, Texas
10.2023 - 02.2024
- Processed all first notice of loss claims filed by the insured, claimants and third parties.
- Resolved customer complaints efficiently.
- Answered incoming calls promptly and professionally.
- Asked probing questions to determine service needs and accurately input information.
Auto/Property Adjuster
State Farm
Irving, TX.
08.2022 - 03.2023
- Reviewed and applied state laws and regulations to ensure compliance in claim handling.
- Conducted investigations (including but not limited to interviewing parties involved , collected and evaluated documentation, determined inspection needs, ordered police reports, took insured, claimant and witness statements, reviewed damage photos) analyzed coverage and determined liability.
- Provided clear explanations of coverages, exclusions, and limitations to claimants.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Calculated and authorized payment of claims within designated authority level.
Auto Weather Catastrophe Adjuster
State Farm
Irving, Texas
05.2022 - 08.2022
- Evaluated and determined the cause of property damages and related losses.
- Contacted, interviewed, and obtained statements (recorded) from State Farm customers.
- Documented loss, addressed immediate questions regarding the claims process, and reviewed vehicle estimates and supplements.
- Obtained necessary documentation from claimants in order to support their claims for reimbursement.
- Performed other duties as assigned.
Life Insurance & Annuity Agent
Family First Life
Uncasville, CT.
11.2020 - Current
- Responsible for reviewing client annuity contracts and life insurance policies, completing all applications and paperwork from start to finish, including term life, whole life, indexed universal life, final expenses and annuities.
- Remain current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services and best practices.
- Work directly with multiple life insurance carriers to ensure that I provide each of my clients with the right policy to fit their needs and budgets.
- Conduct in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
Life Insurance Agent
Transamerica Agency Network
Plano, TX,
10.2019 - Current
- Explain coverage options to potential policyholders, answering questions or concerns.
Interview clients to determine income, expenses, financial objectives and risk tolerance in order to develop successful financial plans. - Attend educational seminars and conferences to stay up-to-date on industry trends.
- Resolve customer issues in a timely manner while providing excellent customer service.
- Conduct in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
Education
Some College (No Degree) - Computerized Office Technology
Southern Technical College
Monroe, La. Skills
- ECS
- XactAnalysis
- Claims Investigation
- GuideWire
- Critical Thinking
- Liability Determination
- Claims Processing
- Property adjusting
- Body Shop Knowledge
- Client Interviewing
Certification
- State Farm Property Certification
- State Farm Auto Certification
- Texas All - Lines Life and Health Insurance License
- Alabama All - Lines/Insurance Producer
- Texas Adjuster License
- Florida Adjuster Non-Resident License
- Georgia Adjuster Non-Resident License
- Kentucky Independent Adjuster License
- Louisiana Claim Adjuster License
- Michigan Non-Resident Insurance License
- Montana Adjuster License
- North Carolina Self-Employed Insurance Adjuster License
- South Carolina Adjuster License
Timeline
Claims Associate
Sedgwick Claims Management Services Inc.
02.2024 - 05.2024
First Notice of Loss Agent
Alacrity Solutions
10.2023 - 02.2024
Auto/Property Adjuster
State Farm
08.2022 - 03.2023
Auto Weather Catastrophe Adjuster
State Farm
05.2022 - 08.2022
Life Insurance & Annuity Agent
Family First Life
11.2020 - Current
Life Insurance Agent
Transamerica Agency Network
10.2019 - Current
- State Farm Property Certification
- State Farm Auto Certification
- Texas All - Lines Life and Health Insurance License
- Alabama All - Lines/Insurance Producer
- Texas Adjuster License
- Florida Adjuster Non-Resident License
- Georgia Adjuster Non-Resident License
- Kentucky Independent Adjuster License
- Louisiana Claim Adjuster License
- Michigan Non-Resident Insurance License
- Montana Adjuster License
- North Carolina Self-Employed Insurance Adjuster License
- South Carolina Adjuster License
Some College (No Degree) - Computerized Office Technology
Southern Technical College
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