Natasha Rodriguez
New York Hilton Midtown
Brooklyn,NY
10
years of professional experience
Bilingual hospitality professional with 8+ years of leadership and customer service experience in fast paced environments. Experienced in hotel operations, team coordination, guest satisfaction ad problem solving. Strong organizational and communication skills with a passion for delivering high service standards and supporting daily hotel operations.
Work History
Front Office Operations Intern
6 Months- Greet and welcome guests upon arrival, providing a positive first impression and directing them to the appropriate service areas to ensure a smooth check-in experience.
- Supported daily hotel operations by coordinating guest requests and ensuring timely service delivery across departments.
- Utilized OnQ system to review room availability, prepare reports, spreadsheets, access guest information and support daily front office operations.
- Resolve guest concerns professionally while maintaining Hilton service standards
Customer Service & Operations Manager
7 Years 8 Months- Resolved customer concerns with empathy, strengthening trust and long-term client relationship
- Observed common customer issues and communicated feedback to improve service processes
Bank Teller/Bilingual Customer Service Representative
1 Year- Supported customers with financial services while explaining processes clearly and patiently
- Helped customers understand products and services based on their individual needs
Education
BBA - Business Communication
Skills
Phone & In-Person Communication
Bilingual: English & Spanish
Problem Solving
Organization & multitasking
Team supervision
Guest satisfaction
Timeline
Front Office Operations Intern
New York Hilton Midtown
02.2026 - CurrentRead More
Customer Service & Operations Manager
Pay-O-Matic Check Cashers
02.2018 - 10.2025Read More
Bank Teller/Bilingual Customer Service Representative
Popular Bank
08.2016 - 08.2017Read More
Baruch College
BBA from Business Communication
Read More