Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Natasha Rosenberg

Chisholm,MN

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Team Lead Reseve

Delta Air Lines, Inc
07.2023 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.

Global Ticketing Support

Delta Air Lines, Inc
09.2021 - 07.2023
  • Supported sales team members to drive growth and development.
  • Coached, developed and motivated team to achieve revenue goals.
  • Implemented creative sales and marketing strategies to assist sales team with reaching targets.
  • Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
  • Supervised and trained 3 employees on successful selling techniques.
  • Collaborated with cross-functional teams to address complex customer issues efficiently.
  • Analyzed and solved problems by investigating and implementing predefined potential solutions using troubleshooting skills.

Customer Experience Specialist

Delta Air Lines, Inc
10.2019 - 09.2021
  • Utilized telephone to deliver outstanding customer service.
  • Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives.
  • Collaborated with team members to create a positive work environment and improve overall customer experience.
  • Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.

Forklife Operator and Dock Worker

Amazon
08.2017 - 06.2019
  • Positioned lifting devices to move loaded pallets, skids and boxes to designated areas.
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Protected company inventory by maintaining and organizing storage areas.
  • Palletized boxes to increase movement and shipment efficiency.
  • Transported materials and pallets between areas.
  • Adhered to proper handling procedures in order to maximize safety and avoid damage to inventory.
  • Maintained smooth dock operations in deadline-driven environments.
  • Maintained security and safety of dock area and shipments, limiting access to authorized personnel.
  • Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
  • Monitored inventories on computer to generate accurate reports.

Bar Manager

Shakopee Jaycees
08.2015 - 10.2018
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
  • Monitored cash intake to reduce discrepancies.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Monitored patron alcohol consumption to encourage safety.
  • Reorganized bar stations to streamline service flow.
  • Developed and implemented bartender training programs, policies and procedures.
  • Poured wine, beer and cocktails for patrons.

Education

Bachelor of Science - Psychology

Minnesota State University - Mankato
Mankato, MN
06.2013

High School Diploma -

Lake Crstal Welcome Memorial
Lake Crystal, MN
05.2005

Skills

  • Team Recruiting and Onboarding
  • Performance Evaluations
  • Operating Procedures and Policies
  • Relationship Building
  • Product and Service Promotion
  • Detail-Oriented
  • Time Management
  • Problem-Solving
  • Customer Service
  • Decision Making
  • Verbal and Written Communication
  • Staff Training and Development
  • Client Base Retention
  • New Hire Onboarding
  • Regulatory Compliance
  • Trend tracking
  • Key Performance Indicators
  • Team Supervision
  • Team motivation
  • Staff Training
  • Customer Focus
  • Coaching and Mentoring
  • Performance monitoring
  • Performance Improvement
  • Quality Control

Accomplishments

  • De&I member creating material promoting diversity, understanding and inclusion in the workplace
  • Mentored BVOD 21.02
  • Tutored and floor supported multiple new hire teams promoting strong understanding of technical skills and policy along with exceptional customer service skills

Certification

  • Global Ticketing Specialist- 2021
  • Premium Sales and Service- 2020

Timeline

Team Lead Reseve

Delta Air Lines, Inc
07.2023 - Current

Global Ticketing Support

Delta Air Lines, Inc
09.2021 - 07.2023

Customer Experience Specialist

Delta Air Lines, Inc
10.2019 - 09.2021

Forklife Operator and Dock Worker

Amazon
08.2017 - 06.2019

Bar Manager

Shakopee Jaycees
08.2015 - 10.2018

Bachelor of Science - Psychology

Minnesota State University - Mankato

High School Diploma -

Lake Crstal Welcome Memorial

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